Maintains, troubleshoots, and develops Symitar core banking systems and related applications. Provides Tier 1 and Tier 2 application support, resolves complex technical issues, administers automation and teller capture systems, reviews code, maintains documentation, and implements system improvements. Collaborates with vendors and internal teams, mentors junior staff, supports projects, and provides on-call and off-hours assistance during month-end, quarter-end, and system processing.
Description
Programmer Analyst II | Location: 11149 Research Blvd, Austin, TX, 78759| Schedule: Monday- Friday 7:30am-4:00pm | Salary Range: $70,000-$87,500 | FLSA Status: Exempt
At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys developing and supporting critical technology systems, solving complex technical issues, and working collaboratively to keep systems reliable and efficient, our Programmer Analyst II position could be your next great opportunity. Come grow with us and make a difference every day.
What You'll DoCore System Administration & Development- Maintain, troubleshoot, and configure the Symitar system to ensure availability for members, end-users, and critical service providers.
- Develop, modify, and maintain Symitar core banking applications and utility programs, including SymXchange API, PowerOn, PowerFrame Docs/MicroApps, and OpCon.
- Identify system inefficiencies and implement improvements to optimize core performance and related services.
- Administer and support automation, optical, teller capture systems, SymConnect/SymXchange operations, and Symitar front/back-end applications.
- Provide Tier 1 and Tier 2 support for Symitar and other critical applications through the help desk.
- Serve as an escalation point for complex application support needs.
- Identify problems and determine corrective actions, including developing custom programs when appropriate.
- Collaborate with vendors to implement new software, troubleshoot issues, and support organizational initiatives.
- Review code for quality assurance and ensure development aligns with SDLC methodologies, programming principles, and best practices.
- Maintain accurate technical and procedural documentation for supported systems and applications.
- Provide mentorship and training to junior-level staff.
- Work cross-functionally with internal teams to support system needs and project initiatives.
- Participate in required AML/BSA compliance training.
- Provide on-call support as necessary.
Employees must perform the essential duties of this position in a manner that consistently demonstrates Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.
What You Bring- Bachelor’s degree in Computer Science, Engineering, or related discipline, or equivalent work experience
- Three to five years of experience with software development
- Proficiency in PowerOn and HTML/CSS3/JavaScript
- Strong understanding of SDLC methodologies (waterfall or agile)
- Strong organizational, analytical, written, and verbal communication skills
- Ability to multitask, follow through, and meet aggressive deadlines
- Ability to work nights, weekends, and off-hours as needed for month-end, quarter-end, and system processing
- Strong interpersonal skills and ability to work effectively on cross-functional teams
- Requirement to work nights, weekends, and/or off-hours, with minimal supervision. Month-end (ME) and quarter-end (QE) processing, including statement generation and reports, updates, etc., will require a flexible work schedule.
- Working knowledge of SQL, C#, Java, or other programming languages
- Knowledge of operating systems
- Knowledge of relational database management systems
- Prior experience with credit union operations (IT, Accounting, Member Services, Operations, Lending, Audit, Marketing, Fraud, Collections, day-end/month-end/year-end)
- Experience supporting Symitar-related systems, automation tools, or teller capture systems
- Experience collaborating with vendors on software implementation or troubleshooting
We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
- Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
- Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
- Retirement Plans: 401(k) with company match and a pension plan
- Community Engagement: Volunteer opportunities and credit union-sponsored events
- A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation
- Good credit standing (verified prior to interview)
- Successful background check and drug screening upon offer
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads the design, governance, implementation, and continuous improvement of marketing review processes. Coordinates Marketing, Legal, Compliance, technology, vendors, and audit stakeholders; oversees workflow tools, controls, documentation, reporting, training, access management, and issue resolution. Improves transparency, audit readiness, user experience, regulatory adherence, and speed to market for marketing content approvals.
Top Skills:
Adobe WorkfrontAi ToolsMicrosoft 365Microsoft TeamsRedoakSharepointWorkflow Platforms
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Territory Account Executive will acquire new small and midsize business accounts by managing the full sales cycle from prospecting through close. Responsibilities include cold outreach, executive and technical stakeholder engagement, collaboration with sales engineers and channel partners, forecasting, competitive positioning, and quota achievement. The role requires cybersecurity product expertise, strong presentation skills, technical aptitude, and effective use of AI technologies. It is primarily remote, with one weekly office day and occasional travel.
Top Skills:
Ai TechnologiesCybersecurityEndpoint Security
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Leads and mentors a team of 6–10 Corporate Account Executives focused on mid-market new-logo acquisition. Responsibilities include coaching sales strategy, forecasting, pipeline development, customer engagement, recruiting, onboarding, and performance management. The manager partners with internal teams to improve close rates and must have experience in technology or security sales, Salesforce reporting, channel sales, team leadership, and using AI to improve workflows and business outcomes.
Top Skills:
Artificial IntelligenceCybersecuritySaaSSalesforce
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
