(Remote) Sales Account Manager

A division of Harris, Cayenta is seeking an Account Manager. The Account Manager is responsible for driving revenue growth, protecting and expanding customer relationships, and championing Cayenta’s reputation as a trusted, innovative CIS/ERP partner for public utilities. This role balances new business development with account advocacy, ensuring customer success and contributing to a positive, community-oriented corporate culture.

This remote role location is open to candidates based in Canada or the United States.
Time zone is flexible, with the expectation to align working hours with customer requirements.
Up to 30% travel is required, including availability to travel within Canada, the United States, and the Caribbean. A valid passport/visa is required for travel.

What your impact will be:

Revenue Growth & Business Development

Drive revenue growth to meet business targets through industry value-based initiatives, sharing responsibility equally with team members. Identify, pursue, and close new sales opportunities within assigned territory, leveraging deep understanding of public utilities workflows and CIS/ERP solutions. Develop and execute territory sales and identify and surface ideas for innovation and growth to the sales leadership and ELT based on patterns and industry demands. Accurately forecast deal closing timelines and maintain up-to-date records in CRM systems.

Account Advocacy & Customer Success

Protect revenue and ensure the health of customer relationships by acting as an advocate for accounts and proactively resolving issues. Execute quarterly business reviews with multiple stakeholders at each aligned account. Maintain ongoing engagement with customers post-sale to ensure satisfaction and drive adoption of Cayenta solutions. Establish and nurture a spectrum of relationships within customer organizations, especially at director and executive levels. Demonstrate resilience and professionalism in challenging situations, proactively working to de-escalate tensions and restore positive relationships. Ensure that customer concerns are addressed swiftly and constructively, maintaining Cayenta’s reputation for trust and reliability.

Solution Expertise & Issue Resolution

Maintain up-to-date knowledge of Cayenta’s evolving CIS/ERP solutions to provide front-line issue resolution and articulate value to clients. Demonstrate command of product portfolio in presentations, proposals, and customer interactions. Participate in industry conferences, user groups, and professional organizations to stay current and expand market knowledge.

Corporate Culture & Community Building

Contribute to a positive corporate culture rooted in internal and external community building. Collaborate with team members and leaders to improve customer experience and foster a supportive, ethical, and innovative environment. Champion Cayenta’s reputation for reliability, trustworthiness, and innovation, as measured by account retention and growth.

What we are looking for:

• Bachelor’s degree in Business, Technology, or related field preferred.
• 3+ years of software sales experience, ideally in public sector CIS/ERP or utility environments.
• Proven track record of meeting/exceeding sales goals and managing complex sales cycles.
• Strong understanding of public utilities workflows and enterprise solution technology.
• Exceptional communication, presentation, negotiation, and relationship-building skills.
• Experience with CRM systems and accurate forecasting.
• Ability to travel as required (up to 30%).
• Self-motivated, results-driven, and adaptable to change.
• Integrity, personal accountability, and a collaborative mindset.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Cayenta:

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.

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