• Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations. 

• Initiate ongoing communication with clients to manage expectations; ensure staffing resources and performance expectations are met; provide strategic counsel. 

• Contribute to overall client financial management; establish and meet internal client revenue targets. 

• Provide proactive counsel on research findings, the external marketplace, competitive pressures and brand influences to sell agency expertise, gain consensus on creative ideas, and develop central initiatives.  

• Lead multiple client engagements of varying sizes in a fast-paced environment. 

Strategy: 

• Collaborate to drive strategic solutions that respond to business and communications challenges. 

• Identify new opportunities to help W2O’s business and brand. 

• Build thoughtful, clear, concise decks that outline business objectives. 

• Thoroughly understand our capabilities and demonstrate a passion for healthcare, digital, and communications to help spot opportunities for the client to achieve greater success, reach a broader audience, and use all the tools at their disposal. 

Operations:  

• Encourage and lead internal teams to ensure technical and operational excellence in all executions. 

• Manage execution and project challenges, utilizing technical and influence skills to problem solve and keep projects timely and on-budget  

• Partner throughout the business to streamline, elevate, and innovate our tactical processes. 

New Business:  

• Partner with shared service leads to identify, develop and grow integrated business (social media/digital, content) through trend-spotting, strategic recommendations, and introducing clients to the full scope of W2O’s capabilities. 

• Develop understanding of the pitch process.  

Leadership:  

• Lead account and cross-functional teams to encourage excellence and integrity in all matters. 

• Operate as a talent ambassador for W2O by participating in recruiting events. 

• Empower teams through engaging and active management and career development practices. 

• Set clear performance objectives and utilize all management tools to communicate alignment and performance measures.  

REQUIRED SKILLS AND QUALIFICATIONS  

• Bachelor’s degree in communications, marketing or a related field or equivalent experience is required.  

• 8+ years in a professional environment within the public relations, communications, and / or advertising industries.  

• Proficiency in the constantly evolving digital landscape and the impact to clients’ business.  

• Exceptional project management skills; demonstrated ability to meet timelines, prioritize, and manage detailed budgets. 

• Outstanding business & data communication skills. Can explain complex technical terms, clinical trials, and studies pertaining to the brand. Able to communicate critical information to management and the client. 

• Proven ability to lead account teams and become a trusted client partner. 

• Experience identifying organic new business; some exposure to new business pitch work.  

• Some management experience of junior staff required – interns, associates.  

• High energy, able to effectively operate in fast-paced, growing and evolving environment  

• The position may require some domestic travel for client meetings and conferences (10 percent).  

W2O Group offers a comprehensive benefit program and perks, including flexible PTO, expanded paid leave for new parents and a 4th Trimester program that helps new parents transition back to work, and a five-week sabbatical program. Other perks include Income Protection, Retirement plans/401(k) match, and cell phone savings plans. Learn more about our great benefits and perks at: http://www.w2ogroup.com/  

W2O Group is an Equal Opportunity Employer. We foster an environment that embraces diversity.