Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
Better together: We check our egos at the door. We work together, so we win together.
Location: Remote anywhere in the U.S.
Travel: ~10%
Rio SEO is the leading Local Experience (LX) platform for enterprise brands. The LX platform provides multi-location organizations with a comprehensive, seamlessly integrated suite of turnkey local marketing solutions proven to increase brand visibility across search engines, social networks, map applications, and more. The Local Experience (LX) Platform is the first of its kind – an innovative suite of local marketing and customer experience solutions that seamlessly work together to drive visibility, conversions, and revenue for enterprise brands at scale.
At Rio SEO, we ensure every experience with our client's business is a good one. They need the tools to bridge this gap, with solutions to engage, gain full visibility, act on critical feedback, and build long-lasting relationships with their customers.
If you’re energized by these types of strategic partnership, digital innovation, and measurable growth, you’ll love being part of our team.
About the RoleThe Senior Account Director plays a critical role in driving client satisfaction, retention, and revenue growth. You’ll serve as a strategic partner to some of the world’s most recognized brands, guiding them through the full value of Rio SEO’s software and services—while leading internal teams to ensure flawless delivery.
We’re looking for a consultative, analytical, relationship‑driven leader who thrives in a fast‑paced digital marketing environment and enjoys helping enterprise clients win.
What You’ll DoLead strategic client partnerships—deliver thought leadership, performance insights, and ongoing recommendations aligned to client marketing and business goals.
Own client satisfaction & retention through consistent communication, collaborative planning, in‑person meetings, and high‑impact performance presentations.
Drive account expansion by identifying upsell and cross‑sell opportunities across your portfolio and building deeper, wider relationships within enterprise brands.
Guide digital strategy leveraging expertise in SEO, paid search, local search, and performance marketing to maximize client results.
Analyze data & performance trends using search engines, analytics tools, and Rio SEO’s platform to craft compelling and actionable insights.
Monitor KPIs & optimize programs to exceed client objectives with a continuous improvement mindset.
Stay ahead of industry trends including local search updates, competitive shifts, and emerging best practices—and clearly communicate POVs to clients.
6+ years of Account Management or Client Success experience (enterprise preferred).
Proven success managing and growing Fortune 500 client relationships.
Strong digital marketing knowledge—SEO, SEM, local search, and performance marketing required.
Experience analyzing large datasets and turning data into client‑ready insights.
Advanced skills in Excel, PowerPoint, Word; familiarity with CRM systems (Salesforce a plus).
Exceptional organizational, presentation, and communication skills—written and verbal.
Confident, self‑directed, collaborative, and highly detail‑oriented.
Expertise in Local Search and Google Business Profile.
Deep SEO background plus complementary experience in SEM, PPC, display, social, email, and analytics.
SaaS industry experience with a focus on client delivery or account growth.
Working knowledge of analytics platforms such as Google Analytics or Adobe Analytics.
This role is generally remote. For team members near our Chicago, South Bend, or Boston hubs, we operate on a hybrid schedule—meeting in the office Tuesday through Thursday to collaborate and work #bettertogether.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
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