Senior Associate, Membership Strategy & Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Description

The Senior Associate , Membership Strategy & Operations plays a vital role in reporting the overlap between patients seen in clinic and financial membership. Oak Street Health’s value-based model ties financial performance to population health incentives, which makes this position essential in achieving  favorable financial and patient care outcomes. 
 

The Senior Associate will work closely with other teams (Managed Care Operations, Clinic Operations, Finance, Population Health, etc.) to drive key initiatives that support appropriate financial membership attribution to Oak Street Health. In particular, this role will leverage data analytics and strategic partnerships to optimize membership initiatives. Success for these initiatives will be measured through the percentage of patients seen in clinic on  membership rosters. This role will consist of data analytics, cross-functional collaboration, small and large group training, exposure to senior leadership, and the opportunity for quick career progression.

Core Responsibilities

• Analyze data and recommend actions

  • Utilize SQL, Excel, Google Sheets, and PowerBI to extract and summarize data.

  • Leverage reporting and analytics to answer business questions

  • Make recommendations to key stakeholders and provide tools or data needed to support strategic operations. 

• Manage end-to-end reporting portfolio

  • Be a subject matter expert in membership and engagement reporting.

  • Lead the design, development and maintenance of routine reporting for assigned subject areas.

  • Create metrics and reports to monitor success and identify opportunities for improvement across initiatives to improve appropriate financial membership.

• Drive Stakeholder engagement

  • Partner with Clinic Operations, Product, Finance, Managed Care Operations, Population Health, and Executive leadership to drive membership initiatives.

  • Translate open ended requests into proposed actions.

  • Tailor reporting and communication methodologies  for different partner needs. 

  • Proactively navigate and communicate around changing or competing priorities.

• Other duties as assigned 

What are we looking for?

• Minimum 2-4 years of experience

• High level of organization and detail orientation

• Experience collaborating on projects across multiple departments

• Proficient with Microsoft Excel or other standard analysis tools (SQL, PowerBI, etc.) 

• Familiarity with Epic EHR

• Strong intellectual curiosity and problem-solving ability

• Ability to navigate leadership and operational complexities

• Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product

• Quick learner comfortable with ambiguity

• Strong accountability and discipline against timelines and deliverables

• Collaborative working style, able to work cross functionally

• Bachelor’s degree required 

• US work authorization

• Someone who embodies being “Oaky”.

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.