Field-based Client Enablement Billing Specialist responsible for reducing insurance denials and improving collections by addressing client-side billing issues. The role analyzes denial causes, educates clients on payer and documentation requirements, supports onboarding, delivers training, develops SOPs and corrective action plans, tracks denial and compliance metrics, and collaborates with Sales, Client Services, and Revenue Cycle teams. Regular client travel of 20–40% is required, including some overnight travel.
Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.
We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!
NeoGenomics is looking for a Client Enablement Billing Specialist, who wants to continue to learn to allow our company to grow.
As an employer, we promise to provide you with a purpose driven mission in which you can save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.
Position Summary:
As a Field-Based Client Enablement Billing Specialist you will play a critical frontline role in reducing bad debt and improving cash collections by partnering directly with the Sales team and high-revenue clients. Your focus will be on identifying and resolving client-side issues that drive insurance denials—such as missing diagnosis codes, absent medical records, or lack of prior authorization.
This is a client-facing, field-based role that involves regular virtual meetings and travel to client sites to drive education, process improvements, and revenue integrity.
Responsibilities:
- Collaborate with Sales, Client Services, and Revenue Cycle teams to assess and improve client billing readiness and reduce denial risks.
- Conduct root-cause analysis of client-triggered denials (e.g., incorrect or missing ICD-10 codes, incomplete documentation, or failure to obtain prior authorization).
- Work directly with high-revenue clients to educate staff on payer requirements, documentation protocols, and billing workflows.
- Serve as a subject matter expert on billing-related denials and the financial impact of non-compliant order submissions.
- Provide onboarding support for new clients to ensure correct documentation practices from day one.
- Develop and deliver training sessions and resources (live or virtual) to improve client compliance with billing and documentation requirements.
- Partner with internal teams to build out process guides, client-specific SOPs, and corrective action plans.
- Escalate persistent denial trends or systemic client behavior to internal leadership for strategic intervention.
- Track metrics such as denial rate reduction, documentation compliance, and contribution to cash acceleration.
- Other duties as assigned.
Experience & Required Qualifications:
- Associates degree or equivalent experience required
- 3-5 years of experience in medical billing, revenue cycle, or client setup (preferably in laboratory or diagnostic services)
- Travel required 20-40% (some overnight travel required)
- Strong understanding of healthcare billing processes, insurance plans, and payer requirements
- Experience with denial management and claim appeals
- High attention to detail and strong organizational skills
- Proficiency with billing software, EHR/EMR systems, and Microsoft Excel
- Excellent communication and collaboration skills
- Exceptional customer service skills
- Knowledgeable about billing practices. This may include knowledge of Test pricing and CPT coding, reimbursement processes; commercial billing accounts receivables, and follow up analysis
- Proficiency in utilizing MS Word, Excel, PowerPoint, Microsoft Access and Webinars.
- Ability to communicate appropriately with different audiences.
- Ability to write reports, business correspondence, and other documentation materials.
- Able to think analytically, conceptually and systemically.
- Able to collect and research data, draw valid conclusions and make appropriate decisions.
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