Senior Financial Analyst

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Strategic Finance team at Genesys is responsible for leading the company’s financial forecasting and reporting for executives and investors, including developing the company’s annual budget and long-range plans and providing executives with regular analysis of the company’s performance across key strategic goals. This Senior Financial Analyst role will lead expense forecasting and strategic projects for several functions and work closely with finance and business partners at all levels of the company including senior executives. We are looking for a driven and accomplished finance professional with a proven track record of delivering results who is looking to grow their career by being a key strategic partner to Genesys senior executives.

Responsibilities:

• Become a trusted partner and advisor for Genesys senior executives and other cross-functional teams to provide financial decision-making support.
• Develop and own budget and forecasting process including headcount, non-labor expenses for Bad Debt, VAT, Insurance and special projects.
• Perform financial analysis of cloud infrastructure and technology costs, evaluate AI-related investments and business cases, and provide recommendations to optimize spending, resource utilization, and operational outcomes. 
• Partner with business leads, Finance, and Legal teams to set and execute on the function’s strategic plans
• Generate variance analyses, bridges, and presentations that explain trends and takeaways for leadership, board of directors, and other external investor communications.
• Perform month-end closing activities including accrual preparation and coordination with accounting.
• Reconcile and ensure consistency of data from various sources and assist in driving the automation of reports and analyses.
• Analyze and interpret data to develop insights and recommendations.
• Support ad-hoc finance projects to help leadership make financially sound decisions.

Qualifications / Skills Desired and Preferred:

• Bachelor’s degree in Finance, Accounting or other relevant degrees.
• 2-4 years experience in corporate finance, consulting, or financial services SaaS/Cloud industry experience is a plus.
• Advanced Excel & financial modeling skills.
• Superior attention to detail and quality.
• Proficient in PowerPoint, business intelligence (Tableau/PowerBI), planning, ERP, and reporting systems. Prior experience with Workday Adaptive a plus.
• Excellent communication, interpersonal, collaboration and consultative skills. Inquisitive and growth mindset in approaching complex problems.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.