PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
PolyAI is seeking a Senior Manager, Systems Integration Partnerships to build, manage, and scale our systems integrator ecosystem. This role owns the full lifecycle of SI relationships — from identifying and recruiting the right partners, to enabling their technical and sales teams, to overseeing joint customer deployments, to helping SIs build proprietary IP around PolyAI’s platform and take it to market.
You will manage a portfolio of approximately 20 SI partners spanning global consultancies, mid-market integrators, and vertical specialists across healthcare, hospitality, and financial services. This is a hands-on role that requires both technical depth — you need to understand how PolyAI deploys into enterprise contact center environments — and business development instincts to structure partnerships that drive mutual revenue growth.
You will report to the VP of Alliances.
What You’ll DoPartner Ecosystem Development- Identify, recruit, and onboard systems integrators aligned to PolyAI’s priority verticals: healthcare, hospitality, and financial services
- Develop and execute joint business plans with each SI partner, including co-sell motions, revenue targets, and account mapping
- Build multi-threaded relationships across SI organizations — from practice leads and delivery teams to executive sponsors
- Oversee SI-led customer deployments to ensure quality, timeline adherence, and successful go-live outcomes
- Work with PolyAI’s Solutions Engineering team to build certification programs, sandbox environments, and technical enablement materials for SI partners
- Understand PolyAI’s integration architecture — SIP/PSTN telephony, CCaaS platforms (Genesys, NICE, Five9), CRM systems (Salesforce, Dynamics 365), and back-office APIs — well enough to guide partner delivery teams and troubleshoot escalations
- Help SI partners develop proprietary accelerators, vertical solution packages, and reusable integration templates built on PolyAI’s platform
- Collaborate with partners on go-to-market strategies for their PolyAI-powered offerings, including joint case studies, co-marketing campaigns, and event participation
- Position PolyAI as a platform SIs can build a practice around — not just a product they deploy
- Track partner-sourced pipeline, influenced revenue, deployment velocity, and customer time to value through partners across the portfolio
- Run quarterly business reviews with SI partners and internal stakeholders
- Align closely with PolyAI’s direct sales team, Solutions Engineering, Product, and Marketing to ensure SI activity reinforces the overall go-to-market strategy
- 5–7 years of experience in systems integration, channel partnerships, or technical alliances — ideally with time spent both at an SI (delivery side) and at a technology vendor (partner management side)
- Technical fluency in enterprise contact center architecture: telephony, CCaaS, CRM integrations, and API-based system interconnection. You don’t need to write code, but you need to hold your own in a technical deployment review
- Experience managing a portfolio of 15–25 SI or channel partners with measurable revenue impact
- Track record of enabling partners to build IP, solutions, or practices around a technology platform
- Direct experience in at least one of PolyAI’s target verticals: healthcare, hospitality, or financial services
- Strong business development instincts — comfortable negotiating partnership terms, structuring co-sell agreements, and presenting to SI executive leadership
- Highly organized with strong CRM discipline (Salesforce preferred)
- Self-starter who operates well in a fast-paced, high-growth environment with limited playbook — you’ll be building this function, not inheriting it
- Experience with conversational AI, voice AI, or contact center automation technologies
- Existing relationships with SI practice leads at firms like Accenture, Slalom, Cognizant, Deloitte, or mid-market integrators in the CX space
- Background in deploying or integrating with platforms like Genesys, NICE, Salesforce Service Cloud Voice, or Amazon Connect
- Familiarity with healthcare (HIPAA, EHR integration), hospitality (PMS platforms), or financial services (PCI-DSS) compliance requirements
We provide a competitive salary range for this role - which is $190,000-$230,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.
Benefits
💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
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