Senior Product Manager - Instant Payments

Job Description:

Drive the Future of Real-Time Payments

CSI is seeking a strategic and innovative Senior Product Manager - Instant Payments to lead the vision, strategy, and execution of products supporting the rapidly evolving real-time payments ecosystem. This role will focus on CSI's Instant Payments portfolio, including FedNow® Service and RTP® network solutions, helping financial institutions deliver immediate funds availability, improved cash flow management, and modern payment experiences.

As a key member of our Product Management organization, you will define product strategy, shape product roadmaps, conduct market research, and collaborate with cross-functional teams to bring innovative payment solutions to market. You will serve as a subject matter expert in instant payments and help drive CSI's leadership position in the financial services industry.

What You'll Do

• Define and execute product strategy for CSI's Instant Payments portfolio.

• Conduct market research, competitive analysis, customer discovery, and validation activities to identify market opportunities and customer needs.

• Develop and maintain product roadmaps that align with business objectives and market demands.

• Partner with Architecture, Engineering, Technical Product Owners, and Product Leaders to translate strategy into actionable product initiatives.

• Create business cases, evaluate product opportunities, and prioritize investments based on customer value and business impact.

• Lead the product lifecycle from concept through delivery, launch, adoption, and ongoing optimization.

• Analyze market trends, pricing strategies, ROI metrics, and business outcomes to support growth objectives.

• Collaborate with Product Marketing to develop positioning, messaging, and sales enablement materials.

• Support strategic customer, partner, and industry engagements through product demonstrations, presentations, and thought leadership activities.

• Partner with Sales teams to identify opportunities for growth and position CSI's instant payments solutions in the market.

• Mentor Product Managers and Product Analysts, helping to elevate product management practices across the organization.

• Represent CSI at industry conferences, customer events, and webinars as an expert in faster payments and payments innovation.

What We're Looking For

Required Experience

• 6+ years of product management experience focused on:

  • Instant Payments

  • Real-Time Payments (RTP)

  • Faster Payments

  • Digital Payments

• Experience supporting or implementing:

  • FedNow Service

  • RTP Network

• Demonstrated ownership of product strategy, roadmap development, and product lifecycle management.

• Experience collaborating closely with technology, architecture, and engineering teams to deliver complex financial technology solutions.

• Strong analytical and strategic thinking skills with experience conducting market research and developing business cases.

Instant Payments Expertise

• Deep understanding of:

  • FedNow Service capabilities and operational requirements

  • RTP Network functionality and network rules

  • Real-time payment processing environments

  • 24/7/365 transaction operations

  • Payment limits, settlement processes, and operational considerations

ISO 20022 Knowledge

Experience working with ISO 20022 messaging standards including:

• pain.001 Payment Initiation

• pacs.008 Financial Institution Credit Transfer

• pacs.002 Payment Status Reports

• pain.013 Request for Payment

• pain.014 Request for Payment Response

Industry Knowledge

• Understanding of:

  • Real-time settlement processes

  • Liquidity management

  • Fraud prevention strategies in irrevocable payment environments

  • Operational resilience and risk management

• Experience within financial services, banking, fintech, or payments technology.

Preferred Qualifications

• 10+ years of overall professional experience.

• Community bank and/or credit union industry experience.

• Pragmatic Institute Certification (Level II or higher).

• Experience with Aha! or similar product management platforms.

• Knowledge of applicable regulations including Regulation E and UCC Article 4A.

• Experience presenting to customers, executives, and industry audiences.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.