Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Sr Strategist, Agent Enablement Platforms
This role sits within the Traveler and Partner Service Platform organization at Expedia Group. The team is focused on improving how operational knowledge is structured, governed, and delivered so agents can access the right information at the right time and support travelers more effectively.
Operational knowledge is only useful if it is trusted, well-structured, and easy to deliver across systems. In this role, you will help build the technical and governance layer that makes knowledge usable at scale — improving how information moves from source systems to the people and tools that depend on it.
In this role, you will:
Own the systems and workflows that connect learning, knowledge, and agent-support platforms so operational content can move reliably from source to agent.
Lead implementation of new tools and workflows from discovery through launch, including requirements definition, proof-of-concept evaluation, cross-functional coordination, and transition into sustainable operations.
Build and improve automation that supports the content lifecycle, reduces manual effort, and strengthens the quality and consistency of operational knowledge.
Implement metadata, taxonomy, and classification standards across systems so content can be organized, governed, and delivered in scalable ways.
Help establish the technical foundations that support trusted knowledge for both human and AI-enabled experiences, including ownership, verification, and source traceability.
Partner across strategy, operations, and technical teams to turn governance requirements into practical systems, workflows, and improvements that hold up in real operational use.
Experience and qualifications:
You have experience designing, implementing, or improving workflows across content, knowledge, learning, or related platform ecosystems in a mid-to-large organization.
You have experience with workflow automation, systems integration, or platform operations and can turn ambiguous needs into clear, usable solutions.
You understand metadata, taxonomy, controlled vocabularies, or classification models and can apply them in ways that improve quality, consistency, and findability.
You work both collaboratively and autonomously, using sound judgment to move complex work forward and follow through to a durable outcome.
You can translate between business needs, operational processes, and technical requirements so the right solutions are built and adopted effectively.
You have a degree in Information Architecture, Library and Information Science, Knowledge Management, Content Systems, Instructional Technology, or related field; or equivalent related professional experience.
#LI-MC1
The total cash range for this position in Seattle is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Austin is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.Expedia Group Austin, Texas, USA Office
11920 Alterra Pkwy, Austin, Texas, United States, 78758 1115
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