Manages post-sales technical relationships with US Federal customers, providing product support, technical guidance, presentations, and account issue resolution. Identifies new business opportunities, communicates customer requirements to internal teams, supports RFIs and RFPs, and represents the company at industry events. Requires strong enterprise security knowledge, Federal compliance familiarity, presentation skills, and the ability to engage stakeholders from technical staff through executives.
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Job Description
The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with US Federal customers. The TAM must be able to articulate the company's technology and product positioning to both technical and leadership personnel. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain technical relationships with technical & executive level contacts for assigned accounts.
This position is open to candidates based in the central, mountain and pacific time zones.
Responsibilities
- Provide product and technical support for assigned accounts
- Identify and develop potential new business opportunities
- Convey customer requirements to Product Management, Marketing and Engineering teams
- Provide functional and technical support to customers
- Respond to customer questions on technical best practices and business related issues
- Deliver high-level and detailed technical sales presentations
- Responsible for attending conferences, seminars, etc
Qualifications
- Ideal candidate must be self-motivated with strong knowledge in the technical security space: security assessment, configuration auditing, network security, indicators of compromise, DAST, endpoint security, IaaS security & other enterprise security solutions.
- Knowledge in variety of Federal Compliance issues a plus: FedRAMP, STIGs, FIPs.
- Must possess strong presentation skills and be able to communicate professionally in response to emails, RFIs, RFPs
- Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
- Organized and analytical, able to eliminate technical sales obstacles through creative and adaptive approaches
- 5-7 years relevant experience
- Bachelors degree or equivalent experience
- Excellent written and oral communication skills
- Able to travel throughout sales territory
- Technical security experience in the Federal space to include system integrators a plus
Qualys is an Equal Opportunity Employer, please see our EEO policy.
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