The Senior Technical Program Manager facilitates Agile teams in a SAFe environment, ensuring efficient delivery through coaching, ceremonies, metrics, and dependency management.
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
At Itron, we’re building the connected, sustainable utilities, cities, and communities of tomorrow. Our Distributed Intelligence (DI) solutions bring analytics and action closer to the grid—helping utilities operate more efficiently, reliably, and intelligently.
We’re looking for a Senior Scrum Master / Technical Program Manager (SM/TPM) to support Agile engineering teams delivering DI applications in a SAFe environment. In this role, you’ll act as a servant leader, coach, and facilitator, empowering teams to deliver high‑quality, customer‑centric solutions while continuously improving flow, predictability, and collaboration.
Duties and Responsibilities
This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
Pay Transparency Info:The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $96,000 – $205,250
#LI-QW1
We’re looking for a Senior Scrum Master / Technical Program Manager (SM/TPM) to support Agile engineering teams delivering DI applications in a SAFe environment. In this role, you’ll act as a servant leader, coach, and facilitator, empowering teams to deliver high‑quality, customer‑centric solutions while continuously improving flow, predictability, and collaboration.
Duties and Responsibilities
- Serve as a customer‑centric servant leader for one or more Agile teams, fostering self‑organization, accountability, and continuous improvement
- Coach engineers, Product Owners, and stakeholders on Scrum, SAFe, and Lean‑Agile principles to drive healthy, high‑performing teams
- Facilitate Agile ceremonies, including Daily Stand‑ups, Iteration Planning, Reviews/Demos, Retrospectives, and Backlog Refinement, ensuring they are purposeful, time‑boxed, and outcome‑driven
- Actively support Program Increment (PI) Planning and ART‑level events, enabling alignment and predictable delivery across teams
- Partner closely with Product Owners to maintain clear, prioritized, and healthy backlogs aligned to customer and business outcomes
- Drive delivery discipline by ensuring work items are properly sized, estimated, updated, and closed according to team standards
- Use Azure DevOps metrics and queries to monitor backlog health, sprint execution, flow, and aging work items
- Identify, escalate, and help remove team‑level and cross‑team impediments to improve flow and protect team focus
- Facilitate dependency management and cross‑team collaboration within the ART to support reliable delivery
- Leverage delivery metrics (velocity, throughput, cycle time) to support forecasting, transparency, and data‑driven continuous improvement
- Lead impactful retrospectives that result in measurable improvements and innovative ways of working
- Collaborate with Scrum Masters, TPMs, Product Owners, RTEs, and stakeholders to ensure alignment across the program
- Model collaborative, agile leadership behaviors and help strengthen Agile adoption across the organization
- 3–5+ years of experience as a Scrum Master or similar Agile delivery role supporting multi‑phase software programs
- Strong, hands‑on experience with Scrum and SAFe in an enterprise environment
- Proven ability to facilitate Agile ceremonies and PI Planning events with confidence and clarity
- Demonstrated success coaching teams and leaders toward higher levels of Agile maturity
- Experience using Azure DevOps (or similar tools) for backlog management, delivery tracking, and reporting
- Excellent communication, facilitation, and conflict‑resolution skills
- Bachelor’s degree in Computer Science, Engineering, Business Process Management, or a related field (or equivalent experience)
- SAFe certification (SSM, SPC) or equivalent Agile certification
- Experience supporting delivery across multiple teams or ARTs
- Background in technical or software delivery environments
- Strong experience using metrics to drive accountable delivery and continuous improvement
- Experience delivering Utilities & Energy solutions, ideally including AMI (Automated Metering Infrastructure) or grid‑edge
technologies
This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
Pay Transparency Info:The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $96,000 – $205,250
#LI-QW1
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
Similar Jobs
eCommerce • Other • Professional Services • Retail
The Senior Technical Program Manager will manage cross-functional technical projects, ensuring integration across systems like Microsoft Dynamics, YMS, WMS, and TMS, while supporting supply chain efficiency and team mentorship.
Top Skills:
AzureMicrosoft DynamicsTransportation Management SystemWarehouse Management SystemYard Management System
Cloud • Security • Software • Cybersecurity
The Senior Technical Program Manager will lead AI platform initiatives, manage technical roadmaps, and ensure timely execution of projects, relying on strong organizational skills and AI/ML technical understanding.
Top Skills:
Agile MethodologiesAICloud InfrastructureGpu InfrastructureMl
Big Data • Cloud • Software • Database
The Senior Technical Program Manager will oversee the delivery of complex projects related to Application Modernization, working closely with multidisciplinary teams, driving programs forward, and balancing product goals with engineering constraints.
Top Skills:
AIGoogle Apps ScriptJavaJIRAMachine LearningMongoDBPythonSlackSQL
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
