Senior Zuora Administrator

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

We are seeking a Senior Zuora Administrator to support our core revenue systems, including Zuora Billing, Zuora RevPro, and Intacct. You will report to the Sr Director, Enterprise Architecture and be directly responsible for complex system configuration, integrations, administration and other related tasks.

What You’ll Do

• Complete hands-on development, administration, monitoring, and troubleshooting tasks for financial applications including Zuora Billing, Zuora RevPro, and Intacct

• Troubleshoot errors and issues related to invoicing, subscription changes, account issues, integration issues, etc.

• Respond to user application issues and enhancement requests in accordance to defined SLAs; work with vendor support organizations as appropriate to support internal teams

• Complete system and access changes, ensuring that all required approvals are captured and documented

• Help identify opportunities and root causes for improvement and suggest projects to streamline business operations

• Complete testing during new system implementation projects and for scheduled system releases

• Create systems documentation, including business requirements documents, functional design documents, test scripts, etc.

• Perform other related duties and responsibilities as needed

Who You Are

• Bachelor’s degree in Business, Accounting, or MIS, or strong understanding of Quote to Cash operations

• 4+ years’ hands-on experience with Zuora Billing and/or Zuora Revenue

• Experience using Zuora Workflows for automation and configuration

• Problem-solving ability and ability to collaborate effectively

• Strong attention to detail

• Comfortable working in a fast-paced environment, and able to effectively balance multiple projects and competing priorities

• Ability to maintain confidentiality and build strong relationships across cross-functional teams

• Excellent verbal and written communication skills required

Preferred Qualifications

• 5+ years as a Zuora Administrator

• Experience working with Salesforce

• Experience working with Intacct  

Work Where You Thrive

This is a hybrid role. For candidates based in the Austin, TX metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.

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(Pay Transparency Range: $93,000.00 - $139,000.00)

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.