Develop backend services, APIs, and TypeScript-based intelligent agents for AI-driven phone and chat communication platforms. Collaborate on system integrations, scalable architecture, code reviews, troubleshooting, production support, and reliability improvements. The role requires .NET and TypeScript or Node.js expertise, backend development knowledge, GraphQL experience, and effective teamwork. Preferred experience includes agentic communication platforms, IVR/IVA systems, cloud and containerization technologies, and AI or machine learning applications.
As a Software Engineer I, you will play a critical role in building backend systems that power innovative AI-driven communication experiences. You'll work with cutting-edge technologies including TypeScript and .NET to develop intelligent agents that enhance customer interactions through phone and chat channels. Your contributions will directly impact how customers experience our products, and you'll have the opportunity to grow your skills in a collaborative, fast-paced environment where innovation is valued and your work makes a tangible difference.
About the role
About you
Preferred Qualifications
What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
On-Call Expectations
This role may include participation in an on-call rotation to support production systems and ensure service reliability. On-call responsibilities may include coverage during nights and weekends. If applicable, frequency and scheduling will be determined by team needs and communicated accordingly.
About us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected] .
About the role
- Design and develop backend services and APIs using .NET and TypeScript to support AI-driven agent platforms
- Build and optimize TypeScript-based agents that power phone and chat communication experiences
- Collaborate with cross-functional teams to integrate AI agent solutions with existing systems and infrastructure
- Write clean, maintainable code following best practices and participate in code reviews to ensure quality standards
- Troubleshoot and resolve technical issues in production environments, ensuring reliability and performance
- Contribute to the architecture and design of scalable backend systems that support high-volume communication workflows
- Participate in continuous learning and professional development to stay current with emerging technologies and industry trends
About you
- Minimum Qualifications
- 2+ years of professional software development experience post-graduation
- Proficiency in .NET and TypeScript or Node.js
- Strong understanding of backend development principles and GraphQL
- Ability to write clean, well-documented code and collaborate effectively with team members
Preferred Qualifications
- Experience with Sierra AI or similar platforms for building agentic communication experiences
- Previous work with IVR (Interactive Voice Response) or IVA (Intelligent Virtual Assistant) systems
- Familiarity with cloud platforms and containerization technologies
- Experience working on AI or machine learning-driven applications
What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
On-Call Expectations
This role may include participation in an on-call rotation to support production systems and ensure service reliability. On-call responsibilities may include coverage during nights and weekends. If applicable, frequency and scheduling will be determined by team needs and communicated accordingly.
About us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected] .
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