Leads QA and application delivery across Tax & Licensing and Short-Term Rental platforms. Manages distributed employees and contractors, owns release and deployment processes, builds unified QA pipelines, expands test automation, establishes DORA delivery metrics, and reports release health and risks. Partners with engineering and product leadership while evaluating AI-assisted testing tools and developing team capabilities.
Job Summary:
The Application Delivery & QA Manager will coordinate releases and QA across the Tax & Licensing and Short-Term Rental platforms under one roof, build a repeatable release pipeline that works across multiple tech stacks (PHP/MariaDB, .NET, Angular), and bring real delivery-performance measurement — deployment frequency, lead time for changes, change failure rate, and mean time to restore.
Duties and Responsibilities
Team Leadership
- Directly manage an Application Delivery & QA organization made up of full-time employees and contractors, spanning U.S.-based staff and nearshore contractors — consolidated from previously separate QA assignments across the Tax & Licensing and Short-Term Rental platforms.
- Hire, coach, and develop QA engineers and automation leads; build clear career paths across manual QA, test automation, and release engineering.
- Serve as the single point of accountability for QA and release outcomes across Tax & Licensing and Short-Term Rental, replacing the current model where quality and release work is scattered with no dedicated owner.
Release & Deployment Management
- Own end-to-end release management across the Tax & Licensing and Short-Term Rental platforms— plus ad hoc emergency hotfix releases.
- Design and operate one unified QA-to-release pipeline that works across differing tech stacks into the same shared model used for Tax & Licensing rather than running parallel processes.
- Build and maintain release calendars, deployment automation, and environment/branching strategy in partnership with engineering managers and architects.
Quality & Delivery Metrics
- Establish delivery-performance visibility using the DORA four key metrics — deployment frequency, lead time for changes, change failure rate, and mean time to restore — where no consistent measurement exists today.
- Define test strategy and coverage standards across manual and automated testing and drive expansion of automated coverage over time.
- Report regularly on release health, defect trends, and QA/delivery metrics to cross-functional leadership and stakeholders.
Cross-Functional Partnership
- Partner closely with the other Software Engineering Managers for Tax & Licensing and Short-Term Rental to align QA priorities and release cadence with product roadmaps.
- Represent QA and release readiness in planning and leadership forums, giving stakeholders clear visibility into risk and delivery timelines.
- Evaluate and adopt AI-assisted testing and automation tooling in partnership with the team's architecture/AI lead and set standards for how the team uses agentic tools in test authoring and maintenance.
Education and Experience:
- 7+ years of QA leadership experience, including 3+ years leading or managing a QA and/or release engineering team of comparable size and complexity, spanning both full-time employees and contractor/nearshore staff.
- Proven experience owning end-to-end release and deployment management in a high-frequency release environment (multiple releases per month, including emergency hotfixes).
- Hands-on experience with test automation frameworks (e.g., TestCafe, Selenium, Cypress, or Playwright).
- Experience introducing delivery-performance metrics — DORA-style deployment frequency, lead time, change failure rate, and MTTR — into an organization that previously lacked them.
- Experience managing distributed, cross-time-zone teams that include nearshore or offshore contractors.
- Experience consolidating previously siloed QA functions into a single, unified practice.
- Experience integrating AI coding or testing agents (e.g., Claude Code, Cursor) into QA and release workflows.
Knowledge, Skills and Abilities:
- Familiarity with PHP/MariaDB, .NET, or Angular-based enterprise applications.
- Background in government technology, tax/licensing compliance, or another regulated SaaS environment.
- Strong written and verbal communication skills, with the ability to present delivery metrics and release risk clearly to senior leadership.
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
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