Sr. Business Process Manager, TFB Revenue Operations

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Responsible for process design, implementation, and quality control monitoring using appropriate methods to identify the opportunities, implement solutions, and measure impact. Seeks out opportunities for operational improvement and provides compelling arguments for change with validated cost savings or efficiencies.
This role is available at our Bellevue, WA, Overland Park, KS and Frisco, TX locations!
Three days a week in office collaboration is a must for this job.

Job Responsibilities:

• Has understanding on how projects align to broader organizational goals and business benefit. Is able to explain business benefit of projects and contributes to business case/feasibility development. Identifies and documents the impact of change and suggests policy, goal and rule changes.
• Seeks out opportunities for increased system and process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of current systems, and implementation of new systems and technologies.
• Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization.
• Actively seeks out industry and business information. Understands how policies, systems and processes impact job performance and projects. Fosters business knowledge and understanding among managers, business analysts and project participants.
• Maneuvers and mentors others through complex political situations effectively and quietly. Invests in customer management and possesses ability to gain partner trust. Brokers consensus among team members with conflicting needs.

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Finance or related field (Preferred)
• 4-7 years Related work experience (Preferred)
• Experience in telecommunications industry (Preferred)
• Experience in B2B Sales, Sales Operations or Marketing Operations (Preferred)

Knowledge, Skills and Abilities:

• Business Analysis (Required)
• Business Case Development (Required)
• Business Process Management (BPM) (Required)
• Change Management (Required)
• Customer Experience Management (Required)
• Leadership Development Programs (Required)
• Project Management (Required)
• Root Cause Identification (Required)
• Stakeholder Management (Required)
• Salesforce.com, Data Loader, Inspector (Preferred)
• B2B Prospecting, Data Intelligence and/or Data Management Platforms such as Outreach, Traction Complete (Preferred)
• Marketing Automation Platforms such as Pardot, Marketing Cloud/Data 360 (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
 

Base Pay Range: $84,100 - $151,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ359281¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.