Sr. Program Manager, Credit Card

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

We are seeking a highly motivated and results-driven Senior Program Manager to lead complex, cross-functional initiatives and operational programs across multiple business and technology teams. This role is responsible for driving program execution, managing strategic priorities, coordinating milestone delivery, identifying risks and gaps, and enabling organizational efficiency through process optimization and automation.
The ideal candidate is a strong program leader who thrives in ambiguity, excels at stakeholder management, and has a demonstrated ability to influence across organizations without direct authority. This individual will play a critical role in aligning cross-functional teams, ensuring business objectives are met, and building scalable processes that increase organizational throughput and operational excellence.

Responsibilities:

Program Leadership & Execution

• Lead end-to-end delivery of strategic and operational programs involving multiple stakeholder groups.
• Develop, maintain, and communicate program roadmaps, milestones, dependencies, and timelines.
• Drive cross-functional alignment to ensure initiatives are executed on schedule and meet business objectives.
• Establish clear ownership, accountability, and governance across participating teams.
• Track program health and proactively manage risks, blockers, and escalations.

Cross-Functional Coordination

• Partner closely with Product, Technology, Operations, Marketing, Finance, Legal, and other functional teams to drive execution.
• Identify gaps, interdependencies, resource constraints, and process inefficiencies that may impact delivery.
• Facilitate decision-making discussions and resolve competing priorities across stakeholder groups.
• Build strong relationships and influence outcomes without direct reporting authority.

Portfolio Prioritization & Planning

• Support and manage program intake, prioritization, and resource allocation processes.
• Develop frameworks for evaluating strategic initiatives, tradeoffs, and business value.
• Provide recommendations to leadership on prioritization and execution sequencing.
• Ensure alignment between organizational objectives and team-level execution plans.

Business Operations & BAU Management

• Own and execute key business-as-usual (BAU) processes and operational activities.
• Develop operational playbooks, governance models, and standard operating procedures.
• Create and manage reporting mechanisms, scorecards, and dashboards to monitor performance.
• Drive continuous improvement initiatives that improve efficiency, quality, and predictability.

External Partner Management

• Serve as the primary point of contact for external partners, and third-party stakeholders.
• Manage partner deliverables, timelines, dependencies, and performance expectations.
• Facilitate issue resolution and ensure commitments are met according to agreed-upon milestones.
• Foster strong partnerships that support program objectives and business outcomes.

Process Improvement & Automation

• Identify manual processes and operational bottlenecks that limit team productivity.
• Design and implement automated workflows, reporting solutions, and scalable operational processes.
• Partner with technical teams to develop tools and systems that increase organizational throughput.
• Leverage data and metrics to inform process improvements and measure results.

Strategic Planning & Communication

• Translate organizational goals into actionable program plans and execution strategies.
• Develop executive-ready communications, status updates, and program reviews.
• Facilitate quarterly, annual, and ongoing planning activities across stakeholder groups.
• Drive organizational alignment through clear, consistent communication and stakeholder engagement.

Required Qualifications:

• Bachelor's degree in Business, Technology, Engineering, Operations, or a related field.
• 4-7 years of program management, project management, business operations, or related experience.
• Proven experience leading large, cross-functional initiatives with multiple stakeholders.
• Strong knowledge of program governance, risk management, milestone tracking, and dependency management.
• Experience managing competing priorities across multiple workstreams.
• Demonstrated ability to identify operational gaps and drive process improvements.
• Exceptional communication, organizational, and stakeholder management skills.
• Strong analytical and problem-solving capabilities with a data-driven mindset.

Preferred Qualifications:

• Experience in financial services, retail, telecommunications, technology, or related industries.
• Experience with project management and collaboration tools ( Confluence, JIRA,  etc.).
• Experience building automated workflows using Power BI, Claude, CoPilot.
• Experience working with external vendors, strategic partners, and cross-company initiatives.
• Experience presenting to senior leadership and executive stakeholders.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $96,025 - $173,305

National Base Pay Range: $83,500 - $150,700

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ374934¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.