Strategic Account Coordinator

Acting as an important member of the Account Management Team, the Account Coordinator serves as a valuable resource to existing customers by providing excellent customer service and enabling load count growth. The Account Coordinator acts as the front-line resource on the account(s) to which they are assigned and enable success in the customer supply chain.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as the front-line resource to provide customer service on the assigned account(s)
• Provide direction to Logistics Planners in order to maximize their value.
• Support Account Manager(s) by managing operational tasks.
• Ensure the client experience meets the standards and expectations set forth by FreightPros powered by NTG.
• Aid in achieving and exceeding account-level goals by providing support which encourages account growth and success.
• Work alongside other account management coordinators in a queue.
• Responsible Owner of all account operations including, but not limited to quoting, building shipments, customer updates and SOP content creation.
• Use clear verbal and written communication to explain customer and NTG needs.
• Provide excellent customer service to NTG customers.
• Manage and stay organized through a large volume of daily email and phone requests from sales reps, account managers and customers.
• Consistently show accountability through meeting and exceeding account-based targets on a regular basis.
• Completes required training.
• Perform other related duties assigned.

JOB REQUIREMENTS

• At least 1 year of experience in a fast-paced sales, customer service or administrative role 
• Bachelor's Degree preferred 
• Ability to calculate figure and amounts such as discounts, margins, commissions, percentages and basic math functions
• Experience using a CRM, such as Salesforce.com, a plus
• Comfortable and proficient at communicating by email and by phone
• Familiarity and orientation with our core values
• Able to multitask and prioritize many responsibilities 
• A quick learner with excellent problem-solving skills
• Team-Oriented, friendly and outgoing

KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s degree in Business or related field preferred but not required
• 1 year of transportation or logistics experience strongly preferred
• Strong communication and negotiation skills
• Exceptional customer service and problem solving skills
• Competitive nature with a sense of urgency in a fast-paced environment
• Attention to detail and highly organized
• Team player with multi-tasking and prioritizing abilities
• MS Office proficiency and related computer knowledge
• Microsoft Excel experience preferred

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. 

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 7:00 a.m. – 4:00 p.m. 

DISCLAIMER

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘[email protected].'