Strategy & Business Analysis Senior Manager, Customer Office

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: 

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

We are looking for a highly experienced strategy and operations professional to play a pivotal role in shaping the transformation across Proofpoint’s Customer Office — encompassing Customer Success, Renewals, Support, and Managed & Professional Services.   The selected candidate will drive data analysis to inform strategic decisions, evaluate new investment opportunities, analyze performance of newly launched programs and enable operational excellence across all post-sale functions.

This role will work directly with the Strategy, Operations & Transformation team also collaborating closely with Finance, Sales Operations and Business Intelligence teams.  The role requires a strategic thinker with deep understanding of GTM, Customer Success, Renewals and Services operations, highly advanced analytics skills, and the ability to influence and partner across functions at the executive level.
This is a senior-level individual contributor role reporting to the Sr. Manager, Planning & Business Analysis, Customer Office.

• Executive Decision Support: Conduct complex strategic analysis that informs executive and Board-level decisions across the Customer Office.
• Scenario Modeling: Build sophisticated scenario-based financial and operational models that evaluate strategic alternatives and quantify business impact.
• Executive Communications: Synthesize complex analyses into executive-ready recommendations, presentations, and decision frameworks.
• Analytical Framework Development: Develop scalable analytical frameworks and self-service tools that enable leaders to evaluate business scenarios and make informed decisions.
• Deep Dive Analysis: Perform large-scale quantitative analysis across customer, pricing, renewal, services, and operational data to identify trends, opportunities, and risks.

• Annual Planning: Develop bottom-up operating, capacity, and financial models that support annual planning.
• Planning Support: Provide planning insights and recommendations that inform quarterly business reviews, Board materials, and strategic planning discussions.
• Planning Model Management: Maintain integrated planning models spanning budgets, headcount, revenue forecasts, capacity planning, and long-range growth assumptions.
• Forecasting & Performance Management: Refine forecasts, evaluate investment decisions, and monitor performance against plan throughout the year.
• Cross-Functional Partnership: Partner with Finance and Customer Office leadership to align operating plans and strategic priorities.

• Business Cadence Management: Lead recurring business reviews, operational cadences, and governance forums that drive accountability and organizational performance.
• Executive Reporting: Develop executive-ready reporting and presentation materials for Quarterly Business Reviews, Board of Directors meetings, Monthly Business Reviews, and ad hoc leadership requests.
• Performance Management: Define, monitor, and continuously refine key performance indicators and operational metrics across the Customer Office.
• Business Intelligence Enablement: Partner with Business Intelligence to develop scalable dashboards and self-service reporting capabilities that improve decision-making across the organization.
• Data Governance: Ensure the integrity, accuracy, and consistency of operational data and reporting used by executives and the Board.

• Bachelor’s degree in Business, Management, or related field; MBA preferred.
• 10+ years of experience in strategy, business analysis, operations or related roles.
• 7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
• Extensive experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.
• Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
• Proven expertise in using Power BI, Tableau, or other business intelligence tools.
• Experience with CRM, Revenue Management, and Customer Success software (e.g., Salesforce, Clari/Gong, Gainsight/Totango)
• Proven ability to thrive in a high-growth, fast-paced, dynamic environment, and drive results in a highly matrixed organization through collaboration and innovation.
• Highly independent; ability to work rapidly and productively with general direction.
• Strong strategic thinking, analytical skills, and problem-solving abilities.
• Excellent communication and executive-level presentation skills.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

All other cities and states excluding those listed above: