Provides high-volume onboarding support for future associates, serving as the first point of contact for I-9, background consent, training, access, and related questions. Records and resolves inquiries through a case management tool within SLAs, supports job profile and requisition reviews, and partners with Talent Acquisition on talent redeployments. Escalates complex matters, protects confidential information, and meets service and performance metrics.
The Talent Operations Advisor I is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty from candidates and internal partners, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, thrive in a fast-paced environment and you are laser focused on delivering a positive associate experience.
Responsibilities- Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.
- Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
- Assist Talent Acquisition team to review job profiles and open requisitions as needed
- Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
- Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
- Maintain confidentiality of department and associate information according to established practices
- Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
- Perform other duties as required and/or assigned.
- While you may be tasked to help with these, your primary job duties will be 360 and testing.
Minimum Qualifications-Education and Experience:
- Associate degree
- Associate's degree in human resources, Business or related field or equivalent education and experience
- Minimum 1 year experience in a customer service or customer support role
Minimum Qualifications-Knowledge, Skills and Abilities
- An associate first mindset with dedication to internal customer service and company culture
- Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
- Strong organizational and time management skills
- Strong attention to detail
- Ability to manage expectations, process and multiple projects simultaneously
Work Environment and Physical Requirements
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#DiscoverYourPath
Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.
We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.
Ready for a career path that’s as unique as you? Discover your path at Acosta Group!
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
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