Provides help desk, end-user, and business application support for Texas Department of Transportation systems. Troubleshoots technical issues, supports integrations, automation, AI-related initiatives, and application development activities. Maintains technical documentation and knowledge articles, improves support processes, and collaborates with business users and technical teams to resolve issues. The role is full-time, on-site in Austin, Texas, and requires extensive experience in technical support, application troubleshooting, AI or automation, documentation, and stakeholder collaboration.
Brief Job Description
The Technical Product Support Analyst will support the Texas Department of Transportation. This role provides help desk assistance, business application support, and technical troubleshooting for business-critical systems. Beyond traditional end-user support, the analyst will contribute to application development support, integrations, automation, and AI-related initiatives. The position also maintains technical documentation and drives process improvements. The analyst will work closely with both business users and technical teams to investigate and resolve issues.
Responsibilities
- Provide help desk and end-user technical support for business applications and systems.
- Troubleshoot and resolve application, system, and technical issues affecting users.
- Assist users with business-critical technologies and ensure timely issue resolution.
- Support business applications and broader technical initiatives as needs arise.
- Contribute to integrations, workflow automation, and AI-related solutions.
- Assist with application development support activities as needed.
- Develop and maintain technical documentation, knowledge articles, and troubleshooting procedures.
- Identify and implement process improvements for support operations.
- Collaborate with business stakeholders and technical teams to investigate and resolve issues.
Requirements
Minimum Qualifications
- 8 years of experience providing help desk and end user technical support.
- 8 years of experience with application troubleshooting and support.
- 8 years of experience with AI, integrations, or automation.
- 8 years of experience with technical documentation and knowledge management.
- 8 years of experience working with both business users and technical teams.
Preferred Qualifications
- Experience with one or more Texas State Agencies.
Additional Requirements
- Candidates selected for interview may be required to undergo a criminal background check and drug screen.
- Candidates must be local to the Austin area.
Work Location and Schedule
Location: Austin, TX
Schedule: Full-time, 2080 hours over 12 months
Work Arrangement: On-site
Similar Jobs
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Provides fast, friendly checkout service; operates cash registers and self-checkout areas; scans and bags merchandise; processes payments and exchanges; answers customer questions; maintains a clean, safe workstation; and assists with stocking, carts, or other store duties as needed.
Top Skills:
Cash RegisterComputerSelf-Checkout Systems
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Provides fast, friendly checkout service; operates registers and self-checkout, processes payments and exchanges, answers customer questions, bags merchandise, maintains a safe workstation, and assists with stocking, carts, and other store tasks as needed. Bilingual skills and retail or customer service experience are preferred. The part-time role requires basic math, computer use, prolonged standing or sitting, and lifting up to specified limits.
Top Skills:
Cash RegisterComputerSelf-Checkout Systems
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Provides customer service in a Lowe’s retail store by helping shoppers locate and select products, processing orders, replenishing merchandise, preparing department-specific materials, and guiding customers through checkout. The role may involve loading merchandise, cross-training across departments, prolonged standing, and lifting at least 25 pounds. Occasional travel to meetings, training, or neighboring stores may be required.
Top Skills:
Computer SystemsRetail TechnologySmartphonesTablets
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
