Technology Account Lead

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Job Description:

Summary
The Technology Account Lead will provide account and application support to various Automotive, Aerospace, and Industrial accounts. Application support includes both transportation management and distribution management technologies. In addition, this position will provide application and possible system operations support for various high-visibility accounts.
Essential Functions

• Provide IT account management support to various Automotive, Aerospace, and Industrial accounts. Account management includes; but is not limited to, single point of contact for account to liaise with IT, financial reporting, forecasting, status reporting, change request administration, requirements gathering and definition, and managing a matrix environment so that the right group of people are engaged at the right time. In this capacity, candidate acts as the voice of the customer

• Provide 24 x 7 on-call support for Severity 1 issues, per duty roster (generally 1 week every 2 months) with a root-cause/corrective action mindset. Respond to Severity 1 escalations 24 x7 x 365

• Provide IT Project Management (scope, schedule, and budget management) for medium and large complex business startups, managing these projects across multiple IT teams

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Well rounded knowledge of automotive industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions

• Strong documentation skills as it relates to business requirements and scope definition

• Ability to manage a budget through quotation, approval, and execution, including a solid understanding of SOP98 and the account principles relating to capitalization

• Working knowledge of project management methodology including the ability to build a project plan using Microsoft technologies, manage project objectives to ensure on-time delivery, and negotiate resource allocation and priorities

• Candidate must possess strong client facing skills and understand the mechanisms for building strong, long-lasting internal and external customer relationships, including the ability to generate results through influence

• Ability to manage multiple projects and/or change requests concurrently (preferred)

Qualifications

• Bachelor's degree required in IT management, supply chain management, computer science, engineering, accounting, or finance or a high school diploma with equivalent experience in any of the disciplines listed herein

• Five (5) years or more in account management or related experience required

• Two (2) years or more automotive industry required

• Two (2) years or more logistics or supply chain preferred

• PMI

DOT Regulated
No
 

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

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