VP, Global Sales Operations

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Vice President, Global Sales Operations
Location: United States

Job Summary
The Vice President, Global Sales Operations is a strategic and operational leader responsible for driving sales and partner performance, scalability, and efficiency across Genesys. This role partners closely with Sales, Marketing, Finance, and Customer Success leadership to align execution with company growth initiatives while fostering a culture of innovation, accountability, and data-driven decision-making.

Key Responsibilities

Leadership and Organizational Excellence

• Lead and develop a high-performing global sales operations function across regions
• Establish clear operating rhythms and accountability models for sales and partner leadership
• Foster a culture of data-driven decision-making, continuous improvement, and innovation

Executive Partnership and Communications

• Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
• Deliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narratives
• Influence strategic decisions through compelling, data-driven storytelling

Business Signal Detection and Insights

• Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
• Translate complex data into actionable insights that inform sales strategy and execution
• Anticipate risks and opportunities early to enable proactive decision-making

Deal-Level Rigor and Forecast Excellence

• Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
• Partner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiency
• Implement scalable processes that balance operational consistency with field flexibility

AI-Driven Innovation and Automation

• Define and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoring
• Partner with Revenue Operations teams to modernize and optimize sales processes through automation

Core Competencies

• Demonstrate strategic thinking by connecting operational execution to broader business outcomes
• Apply strong analytical rigor to synthesize data into actionable insights
• Exhibit executive presence with clear, confident, and influential communication
• Leverage deep operational expertise in SaaS sales motions, metrics, and pipeline management
• Champion innovation through the use of AI and automation to drive productivity gains
• Lead and scale high-performing, distributed teams effectively

Experience and Qualifications

• Bring 10 or more years of leadership experience in Sales or Revenue Operations within high-growth environments
• Demonstrate proven success leading global teams and managing senior leaders
• Possess strong familiarity with modern sales technology including CRM systems, forecasting tools, analytics platforms, and AI solutions
• Show a track record of improving forecasting accuracy, pipeline health, partner performance, and sales productivity
• Have experience working directly with executive leadership and contributing to board-level discussions
• Operate with a collaborative mindset and strong bias for action across cross-functional teams

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.