Manage the post-sale customer journey from onboarding through renewal, serving as a trusted advisor and commercial owner for a customer portfolio. Drive retention, expansion, success planning, executive business reviews, renewals, forecasting, and value-based engagements. Collaborate with Sales, Product, Engineering, Support, and Marketing while using AI, analytics, and workflow automation to identify opportunities, improve customer outcomes, and streamline operations.

Lead post-sale customer lifecycle from onboarding to renewals, act as trusted advisor and commercial owner of accounts, drive retention and growth, collaborate with Sales and cross-functional teams, embed AI-driven analytics and automation to identify upsell opportunities, and manage executive reviews and forecasts.