Lead post-sale customer lifecycle from onboarding to renewals, act as trusted advisor and commercial owner of accounts, drive retention and growth, collaborate with Sales and cross-functional teams, embed AI-driven analytics and automation to identify upsell opportunities, and manage executive reviews and forecasts.

Lead executive engagement strategy for Cloudflare's top enterprise accounts across the Americas. Develop narrative frameworks, prepare executives, design facilitator-led engagements, partner with Sales and Product, and scale playbooks emphasizing AI-driven personalization to drive account growth, retention, and pipeline acceleration.