Top Logistics Customer Success & Experience Jobs in Austin, TX

The role involves driving growth and adoption of Coupa Pay solutions, collaborating with enterprise clients, and creating adoption strategies to meet business goals.

The Platform Support Manager will lead the IT team to resolve issues, improve processes, manage performance, and enhance customer service for the ARRIVEnow platform.

As a Solutions Engineer, you will support sales by providing technical expertise, conducting demos, designing solutions, and facilitating communication between customers and product teams.

The Customer Experience Enablement Lead will develop and execute training programs for customer support teams, enhance knowledge resources, and improve agent and customer experiences through effective communication and process improvement.

The Customer Onboarding Specialist will guide new customers through product setup, ensure effective usage, monitor progress, and collaborate with teams for seamless onboarding.

The Product Adoption Specialist facilitates training to ensure successful client adoption of MasterMind, develops tailored training programs, and supports change management initiatives.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Serve as primary advocate for strategic enterprise customers, managing onboarding, adoption, renewals, QBRs, and escalation. Track health, forecast renewals, synthesize product usage and feedback to drive retention and expansion, partner with Product/Sales/Marketing, and build scalable CS frameworks and playbooks.

The Customer Program Specialist manages customer accounts, ensures operational adherence, resolves issues, and maintains strong relationships with customers and internal teams.

The Account Manager oversees relationships with schools, ensuring effective transport services, resolving issues, and maintaining high customer satisfaction. This role requires strong operational execution and data-driven management to improve outcomes.