Top Support Engineer Jobs in Austin, TX

As an Enterprise Support Engineer, you will provide advanced technical support for enterprise customers, troubleshooting complex issues, advocating for customer needs, and collaborating cross-functionally to improve customer experience.

As a Senior Integrations Support Engineer, you will lead technical integration support, manage incidents, drive operational excellence, and bridge support with engineering teams to enhance customer experiences.

The Application Support Engineer will provide Level 2 application support, investigate technical issues, monitor system health, write SQL queries, and collaborate with teams for improvements.

Provide technical support for the Aras Innovator platform, troubleshoot issues, assist with system migrations, and train end users. Responsible for documentation and user communication.

The Support Engineer will provide operational support for IBM BAW environments, troubleshoot issues, manage deployments, and collaborate with clients and BP3 teams to enhance platform stability and performance.

Lead remote installation and support of Imaging Digital Solutions, coordinate with teams and customers, and resolve technical issues effectively.

The Support Engineer assists the Site Manager in daily operations at refining and chemical customer sites, focusing on safety, inventory, and equipment maintenance while building customer relationships and managing treatment programs.

Embed with top users to pair on shipping and scaling apps, perform code reviews and optimizations, unblock projects, collaborate with product engineering, and build tools, docs, and systems to improve the platform and user workflows.

Senior-tier support engineer resolving high-severity, complex customer issues, reproducing bugs in lab environments, mentoring support staff, providing PKI and cryptography expertise, collaborating with Product and Engineering to drive systemic improvements, and managing high-profile escalations with clear technical communication.

The Software Support Engineer serves as a key escalation point for unresolved cases, conducts technical analysis, collaborates on debugging, and mentors Frontline Engineers while ensuring customer satisfaction.

The L2 Support Engineer diagnoses and resolves complex technical issues, mentors junior staff, manages support tickets, and documents solutions to optimize IT service delivery.

The role involves leading enterprise integrations of the Polygon Open Money Stack, managing technical customer relationships, troubleshooting API issues, and conducting quarterly business reviews.

As a Mobile Developer Support Engineer, you will provide exceptional technical support related to mobile SDKs and APIs, troubleshoot issues, maintain support resources, and assist during high-priority incidents to ensure customer satisfaction.

Maintain, troubleshoot, and enhance SCADA servers, HMIs, historians, and gateways to ensure uptime, accurate data flow, and fast issue resolution. Support field devices, validate data points, assist remote commissioning, manage patches/backups, tune alarms, and provide documentation and process-improvement recommendations.

The Key Account Support Engineer provides advanced technical assistance and problem resolution for customers using property management software, collaborating with internal teams to enhance customer satisfaction.

The Support Engineer provides application support, manages tickets, analyzes system requirements, and collaborates with clients to improve technology and support operations.

Provide Level 2–3 technical support for Imperva products, working with customers, partners, and engineering to resolve issues, analyze support trends, mentor Level 1 engineers, assess customer environments, and contribute to knowledge base and product improvements. Provide cloud, database, OS and scripting expertise to support deployments and escalations.

The Senior Support Engineer resolves high-impact technical issues for customers, utilizing Azure and SQL Server, while conducting root cause analysis and improving application support processes.

The Customer Support Engineer helps enterprise customers solve technical issues, manages support tickets, and develops documentation and code samples. Strong analytic skills and communication are required.

The Customer Support Engineer provides technical assistance for software applications, manages customer communications, and troubleshoots issues. They work with various technical teams to resolve defects and participate in software implementations, offering on-site support as needed.

As an IT Support Engineer, you'll manage hardware and software requests, build automations, handle user account management, and support IT security initiatives while advocating for technology solutions.

Design, develop, and maintain ETL solutions using Informatica PowerCenter. Collaborate with business analysts, optimize ETL processes, and ensure data quality.

Develop and maintain ETL solutions, optimize processes, validate data, and support production issues. Collaborate with analysts for efficient data integration.

The Senior Database Support Engineer will support critical database platforms, ensure operational excellence, monitor performance, troubleshoot incidents, and enhance efficiency through automation. Responsibilities include providing operational support, performing maintenance tasks, participating in a global support model, and collaborating with cross-functional teams.

The Support Engineer acts as a key link between IT support and engineering, investigating complex issues, developing fixes, and improving application functionality in a clinical environment.