Top Support Engineer Jobs in Austin, TX

As a Salesforce Support Engineer, you'll assist Sales Reps with Salesforce features, manage customer service needs, and collaborate with development teams. Responsibilities include technical support, troubleshooting issues, creating reports, and maintaining user permissions. You'll also contribute to training and create resources for operational efficiency.

The Senior Salesforce Support Engineer will provide level 1 support for Salesforce applications, troubleshoot issues, manage customer service needs, collaborate with development teams, and maintain technical expertise. They will assist with Salesforce administration tasks, perform root cause analyses, create reports, and support platform training initiatives.

As a Cloud and Security Support Engineer, you'll manage cloud infrastructure and security issues, provide Level 2 support, monitor systems, troubleshoot incidents, and document knowledge. You will work to enhance cloud platforms and improve operational processes.

As a Senior Staff Product Support Engineer, you will troubleshoot technical issues, lead the development of fixes, communicate with stakeholders, manage customer configurations, identify patterns for improvements, and lead technical projects for new feature rollouts.

The Network Support Engineer at Cisco ThousandEyes is responsible for timely interaction with customers, troubleshooting technical issues, and improving support processes. The role requires a firm grasp of network and application protocols, customer-facing experience, and a customer-first attitude.

As a Technical Support Engineer II, you will be responsible for providing frontline tech support to clients, managing incoming support tickets, educating users about product functionality, troubleshooting issues, and contributing to product improvements through bug reporting and documentation updates.

The Support Engineer will collaborate with various departments to resolve complex customer issues related to network architecture, storage solutions, and disaster recovery. Responsibilities include fielding escalations, improving operational processes, and updating internal documentation. The role involves after-hours support, knowledge sharing, and technical guidance within the support organization.

As a Technical Support Engineer, you'll provide support for our database change management product, utilizing your DevOps background to solve complex issues for customers, managing high-priority issues, updating documentation, and collaborating with teams to enhance customer satisfaction.