Top Support Engineer Jobs in Austin
This is an incredible opportunity for a progressive, pragmatic, and service-oriented Application Support Engineer to join a team focused on providing world class technical support and improving software reliability.
As a Support Engineer - Tier 1 at NinjaOne, you will collaborate with cross-functional teams to resolve critical product issues, deliver product training, and provide high-quality customer service interactions. Responsibilities also include working on a set schedule with rotating on-call duties and providing prompt follow-up to tickets and support calls.
As a Product Support Engineer at findhelp, you will support customers with technical implementation, issue investigation, and code changes to help connect people to social care resources. Responsibilities include troubleshooting, developing fixes, managing technical projects, and improving processes through automation. Qualifications include 4+ years of tier 2 technical support experience, Python proficiency, strong communication skills, organizational sense, database familiarity, and knowledge of various technologies.
The Senior Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues, focusing on performance and instance availability. This role involves mentoring junior team members, requires strong technical and interpersonal skills, and may involve working outside of normal business hours.
The Sr. Cloud Support Engineer at SailPoint is responsible for providing post-implementation support for SailPoint's Identity as a Service offering (IdentityNow). They work with customers and implementation partners to identify and resolve post-deployment issues to ensure customer success and satisfaction. The role involves resolving complex technical support issues and collaborating with internal teams to address Out-Of-The-Box issues.
The Technical Support Engineer I - InsightVM role involves supporting customers with networking skills to troubleshoot complex issues, becoming a subject matter expert in vulnerability management, and providing exceptional support experiences. Responsibilities include setting up and troubleshooting vulnerability scanning infrastructure, analyzing log files, collaborating with various teams, and troubleshooting investigations.
Seeking a Siemens PLM Support Engineer to revolutionize product development by maintaining the source of truth for engineering and manufacturing design. Responsibilities include providing technical support for Siemens software, documenting technical articles, and collaborating with software decision-makers.
As a Technical Support Engineer at Sonar, you will assist customers in deploying and using Sonar products, integrating solutions across development pipelines, investigating and resolving technical issues, and collaborating with sales and consultants to enhance customer experience. You will bring 5+ years of software engineering experience, with expertise in DevOps tools and system-wide deployments.
Featured Jobs
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues to ensure timely and effective resolution. They provide technical support through various channels and diagnose issues using diagnostic tools. This role also involves collaborating with teams for complex cases and providing input for process and product improvements.
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A Technical Support Engineer at Pluralsight is responsible for resolving technical issues across the platform, collaborating with internal teams, and advising customers on problem resolution. The role involves customer communication, issue management, and relationship building with Engineering teams.
Product Insights Support Engineer at Apple responsible for providing technical support to users, giving clear technical direction, and delivering actionable product feedback to engineering teams. Requires 2-3 years of experience, thorough knowledge of Apple products, and strong communication skills.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, and providing excellent customer support experiences. They must have strong communication skills, empathy, and the ability to troubleshoot using various technologies.
Resolve internal and external application and systems issues of moderate difficulty, create and verify installation/upgrade instructions, provide customer support, participate in product design and testing reviews, provide training to customers and junior engineers.
Provide daily physical verification Calibre support, debug and troubleshoot errors, assist with customer challenges, analyze methodologies, share solutions, collaborate with internal teams, and provide training. Master's degree required in Electrical Engineering, Computer Engineering, Computer Science or related field. Experience in IC Verification in nanometer technologies, physical verification, DRC/LVS flows, script development in TCL/PERL, and DFM methodology.
As a Technical Support Engineering Contractor at Flatfile, responsible for supporting customers in Pacific Time Zones by resolving technical issues, creating code examples, and collaborating with the engineering team. Must have 2 years of technical customer support experience and fluency in English.
The Support Engineer at ServiceNow is responsible for providing technical support to customers, resolving technical issues, and ensuring a positive customer experience. They use various technologies to communicate with customers and diagnose issues with the ServiceNow platform. This role requires mentoring junior team members and providing input for process and product improvements.
The Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues related to Performance and instance availability. This role involves mentoring junior team members, understanding the ServiceNow platform, working outside normal business hours, and interacting with customers.
Resolve technical cases for customers needing help with ServiceNow software and platform. Provide customer support through various communication channels and diagnose technical issues. Collaborate with other teams, contribute to process and product improvements.
As a Technical Support Engineer at WalkMe, you will be the primary point of contact for customers, providing prompt and effective solutions to ensure high customer satisfaction. Your responsibilities include communication with customers, promoting product knowledge, and contributing to an enhanced customer experience. Requirements include customer-facing experience, HTML, jQuery, and CSS knowledge, problem-solving skills, and ability to work independently and as part of a team.
As a Senior Technical Support Engineer at ServiceNow, you will be responsible for providing technical support to customers, resolving technical cases, and ensuring a positive customer experience. You will troubleshoot complex technical issues, communicate effectively, and collaborate with teams to resolve challenging problems. Your input will contribute to process and product improvements. Join an ambitious team dedicated to innovation and creating a better world for everyone.
Hiring a DevOps Support Engineer to support database change management product. Responsibilities include customer support, issue resolution, documentation, troubleshooting, and collaboration with teams. Must have strong customer service, troubleshooting, and communication skills. Required experience with DevOps tools, CI/CD, cloud platforms, networking, databases, source control, and shell scripting. Location preference for CST/EST time zones.
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