Top Tech Support Jobs in Austin, TX

The Printer Technician supports the SMIT Program by installing, configuring, troubleshooting, and repairing print devices and VTC equipment. They manage service tickets, lead projects, and act as a liaison between clients and vendors, requiring a strong understanding of hardware and communication skills. This role involves mentoring team members and may require occasional travel.

As a French-speaking Technical Support Representative at BigCommerce, you will provide technical assistance to merchants using the eCommerce platform. Your role includes educating customers, troubleshooting issues, and ensuring customer satisfaction through various support channels. You will collaborate with management and developers to enhance product functionality and contribute to a positive experience for merchants.

The Application Security Engineer will focus on identifying vulnerabilities to keep information secure, using penetration testing tools, conducting vulnerability assessments, and creating security reports. The role requires collaboration with security engineers to enhance processes and requires strong communication skills.

As a Senior Staff Product Support Engineer at findhelp, you will troubleshoot technical issues, lead development of fixes, communicate with cross-functional teams, own customer configurations, and manage projects for new feature rollouts while driving tool improvements and efficiencies.

The Network Support Engineer role involves providing technical support to customers, troubleshooting network and application issues, maintaining customer support documentation, and enhancing processes through automation. The position requires strong customer service skills and a firm understanding of networking protocols.

As an Integration Support Engineer, you will assist customers with API integrations, troubleshoot technical issues, and support partnerships. You will work mainly via email and phone to solve user problems, document issues, and improve support processes, while developing expertise in Wise’s API and SWIFT products.

The Application Support Engineer will support complex issues and troubleshoot problems within software platforms. Responsibilities include modifying software, resolving client issues, documenting case histories, providing customer support, and ensuring adherence to security and privacy policies. They will also participate in 24/7 on-call support and guide team members and customers.