Top Tech Support Jobs in Austin, TX

Provide hands-on technical support for FloQast integrations, owning L1–L3 cases, troubleshooting APIs and authentication, configuring customer environments, using tools like Postman and log/session replay, collaborating cross-functionally, contributing knowledge-base articles, and driving successful integration outcomes for customers.

Provide technical support and troubleshooting for Flywire SaaS products (SFS, eStore, TPI). Manage tickets to SLA, research issues via web and command-line tools, communicate solutions to customers, escalate to engineering, and maintain AI-driven knowledge repositories and automations to streamline workflows.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide multi-channel technical support for Corptax customers, triage and resolve installation and configuration issues, document cases, review knowledge base content, perform release testing, collaborate with teams, and participate in on-call rotation and occasional overtime.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Technical Support Analysts provide remote and on-site support for a range of products, requiring technical expertise in various operating systems and networking. They track time, manage tickets, and participate in after-hours support.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Support day-to-day technical operations of an autonomous vehicle fleet: troubleshoot via Unix CLI, perform vehicle readiness checks, manage tickets in Jira, communicate via Slack, and assist with occasional vehicle movements in the garage.

Provide advanced technical escalation support for MDP/MPKG/ALD equipment and software, perform root cause analysis, support on-site repairs and NPI, publish technical documentation, coach field service, and collaborate with BU engineers to improve products and processes.

The Signature Support Engineer provides high-level customer support for Salesforce's most strategic accounts, troubleshooting technical issues, advocating for customer priorities, and ensuring satisfaction through proactive monitoring and problem resolution.

Manage and prioritize support tickets from casino operators; diagnose application, system, and data issues via logs, database queries, and code tracing; implement fixes or escalate with clear findings; coordinate with engineering on patches; build and maintain a knowledge base and documentation; communicate status and resolutions to customers.

Provide hands-on technical and operational support for an autonomous vehicle fleet: troubleshoot issues, use Unix/Linux CLI to review logs, perform startup/shutdown and basic maintenance, monitor charging and readiness, dispatch vehicles, document/escalate incidents, use Slack and ticketing tools, and occasionally move or drive vehicles.

Provide front-line technical support for Lightspeed's SaaS products via phone, email, and chat. Troubleshoot software, device, networking, and configuration issues; assist with setup and integrations; document cases; escalate and collaborate with Product and Engineering; contribute knowledge base content and validate fixes.

Provide macOS and iOS technical support for a large work group: troubleshoot systems, test applications, assist team members with Apple devices and productivity apps, report status to project leads, manage calendars, and learn/adapt to new software.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide technical support for refractory products including customer assistance, failure analysis, lining design, and R&D collaboration. Support sales and marketing initiatives, perform market and product portfolio analysis, assist product rationalization, and participate in tradeshows. Work cross-functionally to propose installation methods and solutions for customer needs.

Provide remote technical support via email, chat, and phone: diagnose and troubleshoot software, hardware, network, and account issues; document tickets; escalate complex problems; create and maintain technical documentation; manage multiple issues to meet SLAs; follow up with customers and suggest product or process improvements.