Top Tech Support Jobs in Austin, TX

Provides technical support for the Lansweeper platform by troubleshooting customer cases, reproducing issues in lab environments, documenting resolutions, managing SLAs, and maintaining technical documentation. The role requires hands-on experience across Windows, Linux, virtualization, networking, Active Directory, and cloud platforms. It also involves proactive case follow-up, customer communication, collaboration with support teams, and eventual participation in enterprise and severity-one customer calls.

Own and resolve customer technical support cases across FloQast’s accounting platform and integrations. Troubleshoot software issues, perform backend configurations, data transformations, migrations, and account-data updates. Use logs, session replay, developer tools, and internal systems to diagnose problems across L1–L3 cases. Build product expertise, document solutions, collaborate cross-functionally, support special projects, and contribute to product feedback and knowledge-base content.

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Own technical support cases for enterprise real estate software from triage through resolution. Diagnose application, service, integration, configuration, and data transmission failures using logs, stack traces, packet analysis, and database queries. Perform installations, upgrades, and migrations; lead customer troubleshooting sessions; coordinate escalations with Engineering and Infrastructure; support release readiness; and maintain documentation and runbooks. The role also requires customer relationship management, cross-functional collaboration, and scheduled after-hours or occasional weekend support.

Leads complex enterprise technical support investigations across production and pre-production environments. Troubleshoots API Gateway, AI Gateway, cloud, authentication, and containerization issues; produces knowledge articles, executive summaries, and root-cause analyses. Partners with engineering, product, customer-facing teams, and leadership to improve product stability and customer experience. Mentors support engineers, manages escalations, and drives cross-functional technical projects for high-value enterprise customers.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides Level 1 technical support for a SaaS platform through phone and email. Troubleshoots product issues, guides customers, documents resolutions, escalates complex cases, and collaborates with internal teams. The role also provides onsite support at industry events approximately twice annually. This is a fully remote U.S. position with a Monday–Friday, 10:00 AM–7:00 PM ET schedule.

Supports sales engagements through technical expertise, hardware integration, customer training, documentation, troubleshooting, product sustainment, and deployment support. The role serves as a subject matter expert on gimbal systems, collaborates with sales, engineering, and field service teams, gathers customer feedback, and supports demonstrations, deliveries, trade shows, and field exercises. Regular travel to customer sites is required, with onsite work at a CACI facility when not traveling.

Supports sales engagements through technical expertise, platform integration, customer training, documentation, demonstrations, product sustainment, troubleshooting, and field support. The role specializes in gimbal systems and unmanned platforms, collaborates with customers, account teams, field service, and engineering, and captures feedback for product improvements. Regular travel to customer sites, trade shows, and field exercises is required, with onsite work at a CACI facility when not traveling.

Provides customer and technical support for residential and small-business internet subscribers through phone, text, chat, and email. Troubleshoots WAN, LAN, cloud networking, and infrastructure devices; resolves support tickets remotely; documents procedures; and coordinates with engineers, field technicians, and support staff. The role includes customer education, billing assistance, multi-channel communication, CLI use, and evening or weekend shifts.

Provides first-line technical support for Mogli’s Salesforce-based SMS and WhatsApp application through multiple communication channels. Troubleshoots and escalates client issues, configures products and basic automations, maintains Salesforce Cases, develops knowledge-base content, tests product releases, and communicates Salesforce and product changes. The role also advocates for clients, contributes to process improvements, and collaborates with support, product, engineering, and account teams in a remote environment.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provides post-sales technical support for Telestream’s DIVA content management and video archive platform. Troubleshoots software, databases, storage, tape libraries, cloud systems, networks, integrations, and media workflows across Windows and Linux environments. Manages customer cases, SLAs, escalations, documentation, and engineering collaboration using Salesforce, Jira, and Confluence. Participates in global on-call support and contributes to knowledge-base content and customer advocacy.

Provides remote, 24/7 technical support for networked biomedical devices, including patient monitors, ventilators, and neurology systems. Troubleshoots hardware, software, Windows applications, embedded operating systems, configurations, and network connectivity. Supports system integration, updates, and interoperability while communicating with healthcare and IT customers. Escalates complex issues, manages support tickets, partners with engineering and quality teams, and represents customer needs. Occasional night, weekend, and holiday on-call coverage is required.

Provide technical support for Federal customers using Tines Cloud and self-hosted deployments. Troubleshoot APIs, workflows, authentication, infrastructure, networking, databases, and integrations; build and modify workflows with customers; manage escalations; document issues; relay customer feedback to Engineering and Product; improve support processes; and participate in a 24x7 on-call rotation.

Provide specialized technical support for accounting, payments, billing, reconciliation, reporting, and related financial workflows. Independently investigate complex cases, trace transactions across systems, identify discrepancies and risks, communicate with clients, de-escalate issues, and escalate appropriately. The role also contributes to documentation, recurring issue analysis, and improvements to Accounting and Payments support.

Own complex, high-priority technical escalations from intake through resolution. Diagnose Zoom customer issues using logs, packet captures, SIP traces, and other tools; collaborate with engineering on fixes and workarounds; lead critical incident meetings; communicate with technical and executive stakeholders; document resolutions; provide customer feedback; and mentor Tier 2 support teams.

Leads the global operating model for Technical Support Engineering, including follow-the-sun coverage, escalations, incident response, platform reliability, operational metrics, and cross-functional Engineering partnerships. Builds scalable processes, runbooks, reporting, and automation while developing managers and technical teams. Owns customer outcomes during complex issues, continuous improvement, service quality, succession planning, and team performance across distributed regions.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

Provides technical support for EasyPost’s GlobalShip enterprise shipping solution. Responsibilities include client configuration, troubleshooting, customer follow-up, minor software and database adjustments, software testing and deployment, issue escalation, and coordination with support and integration teams. The role requires managing multiple support issues, communicating effectively with customers and internal teams, and adapting to new technologies. Travel is required occasionally, and the position may be remote or hybrid.

Provides advanced technical support for SaaS platforms, troubleshooting complex configuration, integration, data, and system issues. Responsibilities include data imports and migrations, platform administration, Excel-based analysis, audits, QA reviews, API and SSO support, customer onboarding assistance, and escalation coordination with Product and Development. The role communicates directly with customers, documents cases in Salesforce, identifies recurring issues, and supports process improvements in a high-volume remote environment.

Provides software application and technical support to customers through phone, email, and ticketing systems. Diagnoses software and hardware integration issues, guides users through solutions, documents cases, escalates complex problems, conducts follow-ups, and recommends best practices. The role supports EMR, practice management, and CRM platforms while contributing to customer satisfaction, retention, and continuous product knowledge.

Provides second-level technical support for Aircall’s communications platform. Investigates escalated issues involving APIs, webhooks, CRM integrations, telephony, messaging, analytics, authentication, and AI features. Leads customer troubleshooting sessions, analyzes logs and payloads, collaborates with Product, Engineering, partners, and telecom providers, and documents recurring solutions. Also trains frontline support teams and improves troubleshooting processes and knowledge resources.

Provides frontline technical support for employees, troubleshooting Windows hardware, software, connectivity, and access issues. Manages help desk tickets, user accounts, onboarding and offboarding, workstation deployment, equipment inventory, and vendor coordination. Documents solutions, escalates complex issues, and supports process improvements. The role requires strong customer service, communication, organization, and at least three years of technical support experience.