Top Tech Support Jobs in Austin, TX
As a Product Support Engineer at findhelp, you will support customers with technical implementation, issue investigation, and code changes to help connect people to social care resources. Responsibilities include troubleshooting, developing fixes, managing technical projects, and improving processes through automation. Qualifications include 4+ years of tier 2 technical support experience, Python proficiency, strong communication skills, organizational sense, database familiarity, and knowledge of various technologies.
The Technical Support Specialist at ForeFlight is responsible for analyzing customer reports, investigating complex subjects, resolving support cases, documenting technical information, and collaborating with the team to provide exceptional support to customers worldwide.
As a Principal Consultant for Incident Response at CrowdStrike, you will lead incident response engagements, develop new methods to hunt for bad actors, conduct intrusion investigations, perform forensics analysis, and demonstrate industry thought leadership. The role requires team leadership experience, incident response expertise, computer and network forensic analysis skills, reverse engineering knowledge, and incident remediation capabilities.
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As an IT Support Specialist at Restaurant365, you will provide front-line technical support, troubleshoot hardware and software issues, and maintain the internal IT systems. Responsibilities include end-user support, troubleshooting, hardware and software maintenance, network support, security enforcement, documentation, and user training.
Service Desk Manager overseeing operations of the Service Desk and managing a team of technicians providing resolution to internal customer issues. Responsibilities include performance evaluation, training, troubleshooting, and vendor management. Requires 5+ years of customer service experience.
Perform accurate diagnostics, efficient repairs, and troubleshooting of commercial Optical, Carrier, VIP, and fiber-based products in a Network Operations Center environment. Provide 24/7 shift-coverage surveillance, monitoring, and escalation support to meet service level agreements. Required to have technical skills in Cisco-based commands, networking protocols, telecommunications technologies, and experience with MSO billing systems and monitoring tools.
As a Technical Support Engineering Contractor at Flatfile, responsible for supporting customers in Pacific Time Zones by resolving technical issues, creating code examples, and collaborating with the engineering team. Must have 2 years of technical customer support experience and fluency in English.
Senior Manager role in Technical Support Management at ServiceNow. Responsibilities include managing and exceeding Support KPIs, People Management, Change Management, customer escalations, daily case management, representing the company effectively, and leading a culture of teamwork and customer focus.
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A Technical Support Engineer at Pluralsight is responsible for resolving technical issues across the platform, collaborating with internal teams, and advising customers on problem resolution. The role involves customer communication, issue management, and relationship building with Engineering teams.
As a Training and Configuration Specialist (Configuration Specialist II), you will be responsible for facilitating training, configuring software applications, and collaborating with clients to enhance their training programs. This remote position in the United States requires a university degree and 3 years of professional level experience.
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