Top Fintech Operations & Support Jobs in Austin, TX

Provide technical support and incident response for enterprise partners using Wise Platform. Troubleshoot and debug REST APIs and SWIFT integrations, analyze logs and databases, respond across email/chat/phone/video, coordinate during high-severity incidents, and share trends with product and engineering to improve the platform.

As an Operations Specialist, you'll oversee settlements, manage client relations, ensure regulatory compliance, optimize processes, and lead junior staff.

Lead and scale the Enterprise implementation delivery function, ensuring high-quality project execution and customer experience. Manage a team of consultants, handle complex delivery scenarios, and drive continuous improvement in Enterprise delivery execution.

The Mid-Market Expense Launch Manager will implement Navan Expense solutions, train Account Management, and partner cross-functionally for successful launches and client engagement.

The Work Design Architect at Upside leads the design of the R&D Operating Blueprint to enhance organizational decision-making and processes, focusing on AI integration to improve systemic efficiency.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide proactive administrative and operational support to senior leaders: manage complex calendars, coordinate meetings, plan events and travel, handle interview scheduling and financial admin (POs/expenses), maintain communications and organized systems, and deliver cross-functional ad hoc support while maintaining confidentiality.

Build and lead Upstart Bank's Product Quality program to evaluate lending products and servicing. Design quality methodologies, sampling, defect taxonomies, and governance. Analyze findings to identify systemic issues, drive remediation with Product/Engineering/Compliance, maintain examination-ready documentation, represent in audits and regulatory exams, and hire and mentor a team of quality analysts.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.