Top Remote Fintech Customer Success & Experience Jobs in Austin, TX

The Client Retention Specialist educates clients on debt programs, deescalates issues, navigates CRM systems, and achieves retention goals while providing excellent customer service.

Lead and build the global social support program, manage crisis communication, and foster collaboration with various teams to enhance customer experience.

Lead a team of Compliance Analysts to ensure adherence to operational KPIs and process improvements while championing compliance culture and driving quality customer service.

As a Supervisor of the Customer Success Team, you will lead a team of Concierge Agents, managing operations, improving customer experience, and resolving escalations while fostering collaboration and alignment across the organization.

Oversee the Practice Support Team, resolve escalated issues, provide technical support, improve processes, and conduct customer onboarding for Scratch's products.

As an API Support Specialist, you will provide technical support for API integrations, troubleshoot issues, collaborate with internal teams, and advocate for developer needs.

As an API Support Specialist, you'll provide technical support for API integrations, troubleshoot issues, collaborate across departments, and maintain communication with API vendors and users.

Customer Success Managers engage with SMB customers to drive business success through interactive meetings, technical support, and customer engagement strategies. Responsibilities include data analysis, problem solving, and revenue retention discussions.

The role involves troubleshooting client-facing web application issues, coordinating with Tier III support, and providing client training and documentation.

The Senior Solution Consultant supports pre-sales through product demos and solution design, focusing on AP automation and finance workflows while collaborating with sales and stakeholders.

The Customer Service Engineer will provide technical support for Moov's platform, troubleshoot frontend issues, and assist customers in integrating Moov's APIs. They will also collaborate with product and engineering teams to improve user experiences and documentation.

Identify, negotiate, and close partnerships with captives and reinsurers. Lead strategy development and sales enablement, ensuring clear pipeline management.

As a Client Success Lead, you'll manage client relationships, ensure satisfaction, identify upsell opportunities, collaborate with teams, and navigate changing environments.