Top Remote Fintech Customer Success & Experience Jobs in Austin, TX

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

As a Manager of Solutions Engineering at Paddle, you will lead a team of Solutions Engineers, fostering collaboration and driving revenue while ensuring high-quality implementations and a positive team culture.

The CSM will oversee the customer lifecycle from onboarding through expansion, leveraging AI for workflow automation and monitoring customer health while building strong relationships and synthesizing feedback for cross-functional teams.

Serve as a trusted post‑go‑live partner for banking clients: manage accounts, troubleshoot escalations, configure workflows, coordinate with product and engineering, educate users, and de-escalate high-stakes situations.

Manage a portfolio of ~20 enterprise Max customers as an executive-facing strategic advisor. Develop Executive Success Plans, conduct business reviews and onsite workshops, drive automation adoption and retention, identify risks, use data to recommend expansions, and partner with specialists and product to deliver measurable growth. ~30% travel.

Manage long-term success of strategic, multi-location accounts by building executive relationships, driving product adoption, coaching users, managing enhancements, analyzing engagement KPIs, leading escalations, and presenting business reviews to reinforce product value.

Serve as primary CSM for ~100 accounts, build senior relationships, drive adoption and ROI of ServiceTitan, prevent churn, provide training, analyze usage data, manage escalations, and identify upsell opportunities to retain and grow revenue.

Manage end-to-end onboarding projects from kickoff to activation for a portfolio of SaaS customers. Serve as primary customer contact, maintain timelines and documentation, track progress in Salesforce/GuideCX, identify and mitigate risks, coordinate cross-functional teams, and improve onboarding processes to ensure successful launches.

Coordinate and execute customer onboarding from contract to activation. Serve as primary customer contact, manage project plans, timelines, and documentation, track progress in Salesforce/GuideCX, identify risks, escalate blockers, and collaborate cross-functionally to ensure successful SaaS launches.

Provide high-quality phone and email support to property managers and parking customers, troubleshoot app/website issues, manage tickets to resolution, document actions, prioritize and escalate appropriately, identify recurring issues and surface product/process improvements, and partner with cross-functional teams to support onboarding and operations. Role is part-time, on an as-needed floating schedule.

Manage client relationships for tax-exempt 401(k) plans, ensuring compliance and service excellence, while collaborating with various teams.

Participate in a two-year insurance apprenticeship program, learn claims handling, documentation, client relationships, and maintain service standards under mentorship.