Top Remote Customer Success Manager Jobs in Austin, TX

Own strategic enterprise customer relationships for Prisma, serving as executive advisor and driving adoption, retention, expansion, and measurable business outcomes. Develop account and success plans, lead executive reviews, coordinate cross-functional initiatives, manage escalations, identify revenue opportunities, and influence product strategy through customer insights. The role also requires forecasting, customer health monitoring, consultative recommendations, and mentoring or process improvement within Customer Success.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Owns a portfolio of enterprise SaaS customers, driving customer health, adoption, satisfaction, retention, renewals, and expansion. Manages stakeholder relationships, adoption and corrective action plans, issue resolution, quarterly business reviews, feature requests, and cross-functional improvements. Partners with account executives and success consultants while identifying upsell opportunities and ensuring customers realize product value.

Support hundreds of SMB customers using Motion and Runneth through onboarding, training, proactive outreach, written support, re-engagement, and accurate HubSpot documentation. The role requires fast learning, high-volume communication, strong organization, empathy, and comfort using AI daily. Candidates should have substantial hospitality experience and demonstrate initiative toward technology, marketing, ecommerce, or building new systems.

Manage Client/Talent partnerships from onboarding through ongoing relationship health. Responsibilities include facilitating alignment calls, advising on collaboration practices, resolving dissatisfaction and cultural misalignment, tracking partnership health, maintaining HubSpot, Slack, AI, and spreadsheet infrastructure, and representing partnership needs internally. The role requires strong relationship and expectation management, strategic judgment, dynamic problem solving, cross-cultural understanding, and proactive portfolio ownership.

Manage high-value institutional clients across APAC, helping them adopt and optimize BitGo’s digital asset products. Responsibilities include developing success plans, conducting business reviews, monitoring customer health, driving renewals and expansion, supporting onboarding, translating feedback into product improvements, and collaborating with Sales, Product, Engineering, and Support teams.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand expertise across Intapp’s product suite. Act as a trusted advisor and internal customer advocate while identifying opportunities to improve client value.

Manage strategic B2B SaaS customer portfolios by driving product adoption, value realization, retention, and expansion. Build success roadmaps, establish KPIs, monitor account health, mitigate renewal risks, lead executive business reviews, identify growth opportunities, and coordinate account strategies with Account and Renewal Managers. Use customer success platforms, risk protocols, and AI-enabled workflows to improve account outcomes.

Manage customer engagement and growth for North American SMB and professional business clients. Develop growth strategies, business cases, solutions, and go-to-market plans; track engagement in CRM systems; analyze performance; collaborate with Product, Marketing, and Operations; build case studies; and represent Payoneer at industry events. The role requires account management, business development, financial analysis, communication, project management, and sales skills.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Manage B2B and enterprise customer relationships through onboarding, hardware activation, cellular setup, platform training, and ongoing account health monitoring. Lead enterprise trials, resolve technical escalations, support retention, identify expansion opportunities, and collaborate with sales, support, and product teams. Track usage metrics, conduct customer check-ins, deliver training, and develop onboarding resources and success playbooks.

Own post-sale customer relationships, renewals, growth, adoption, onboarding, and executive business reviews. Serve as a trusted advisor and subject matter expert while advocating for customers internally with clinical, implementation, engineering, product, and support teams. Build customer champions, identify expansion opportunities, communicate value through data and stories, and ensure customers achieve desired outcomes from Sensi’s home-care solution.

The Client Success Manager owns assigned client relationships, coordinating communication, deliverables, risks, renewals, utilization, contracts, invoicing, platform adoption, and cross-functional execution. The role maintains Salesforce and project records, monitors service obligations, supports business reviews and presentations, and promotes client satisfaction, retention, and growth. It partners with consultants and teams across consulting, clinical, product, data, finance, and contracting. The position is fully remote and requires travel up to 25% as needed.

Own assigned client relationships by coordinating communications, deliverables, renewals, utilization, invoicing, platform adoption, and cross-functional service delivery. Maintain Salesforce and project records, monitor contractual obligations and risks, support business reviews and client presentations, and promote retention and account growth. The role partners with consultants and internal teams to ensure commitments are completed and clients receive proactive updates. Travel to client sites may be required up to 25%.

Own enterprise customer onboarding, deployment, adoption, technical success plans, renewals, and expansion opportunities. Guide customer administrators and platform teams on configuration, deployment readiness, and best practices while coordinating complex issues with Solutions, Support, Product, and Engineering. Monitor customer health, usage, risks, and adoption milestones; serve as the primary customer contact and provide actionable product feedback. The role requires strong technical fluency across cloud infrastructure, DevOps, developer tools, and SaaS or self-hosted deployments.

Own the post-sale customer journey for software accounts, including onboarding, technical setup, training, adoption, renewals, retention, support, and expansion. Lead customer meetings and business reviews, create educational content, identify renewal risks, partner with sales, and improve customer success processes and engagement templates.

Drive adoption, optimization, and expansion of fraud and investigative solutions for insurance carrier clients. Partner with claims, SIU, fraud, sales, product, and client success teams to improve fraud detection, investigative efficiency, referral quality, and customer outcomes. Analyze usage data, demonstrate ROI, support implementations, develop best practices, and contribute to retention and revenue growth.

Manage approximately 35 high-touch enterprise customer accounts, building senior-level relationships and helping customers maximize software value. Analyze product usage and engagement data, coach customers on best practices, identify upsell and cross-sell opportunities, solve complex problems, and improve customer experiences. Report KPIs, collaborate on product and process improvements, and mentor new team members.

Manage a portfolio of construction ERP customers as their primary advisor. Drive adoption, business outcomes, retention, and expansion through success plans, business reviews, stakeholder engagement, health-data analysis, and proactive risk mitigation. Coordinate escalations and solutions with Renewals, Support, Product, Sales, and Professional Services. Translate customer feedback into product improvements while using AI-enabled tools to prioritize opportunities and risks.

Manage post-sale relationships for cybersecurity and GRC advisory clients, guiding onboarding, retention, renewals, expansion, and customer outcomes. Serve as a trusted advisor, coordinate with Sales and Advisory teams, advocate for customer needs, lead business reviews, develop analytics and customer content, and communicate feedback internally. The role requires strong client relationship management, technical conversation skills, executive presentation ability, analytical rigor, and experience handling complex customer situations.

Lead post-implementation adoption of AI agents by building customer Centers of Excellence, training champions, monitoring telemetry, and driving consumption. Coordinate cross-functional teams and partners, identify high-impact use cases, remove adoption barriers, and quantify business ROI. Serve as voice of the customer to Product and Engineering to influence roadmap and ensure governance, scalability, and sustained value realization.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.