AI Operations Business Analyst

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

We are looking for a Business Analyst to join our AI Operations team and help define, manage, and improve the workflows that power automation and AI initiatives across the company. This role bridges business and technical teams—turning stakeholder requests into clear requirements, validating deliverables, and supporting rollout of new tools and automations.

This is an ideal opportunity for a motivated problem solver who’s passionate about using AI and automation to simplify complex processes. You’ll work closely with the Automation Specialist, Data Engineer, and Full Stack Engineer to ensure every solution aligns with business needs, functions as intended, and drives measurable impact.

• Partner with stakeholders across GTM and internal teams to gather and document business requirements for automation and AI projects

• Translate those requirements into actionable technical plans for the Automation Specialist, Data Engineers, and Full Stack Engineers

• Collaborate on the design and logic of AI workflows, including assistant configurations and operational use cases

• Manage project timelines and communication across teams to ensure smooth delivery and alignment

• Conduct testing and validation to confirm automations meet requirements and deliver expected outcomes

• Support rollout and communication planning to drive adoption of new automations and tools

• Partner with the Manager of AI Operations to prioritize requests and maintain visibility into active and upcoming projects

• Analytical and Curious – Enjoys solving operational challenges and translating complex needs into structured solutions

• AI- and Automation-Minded – Interested in how AI tools and automation can simplify work and improve efficiency

• Collaborative Communicator – Comfortable working between business and technical teams, ensuring clarity and alignment

• Organized Project Manager – Strong at managing multiple initiatives and keeping stakeholders informed and accountable

• Detail-Oriented Tester – Diligent about validating functionality, usability, and business alignment before launch

• Adaptable and Motivated – Excited to learn, iterate, and grow in a fast-moving environment

• Education – Bachelor’s degree in Business, Information Systems, or a related field 

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(Pay Transparency Range: $69,000 -$103,000)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

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