Onboarding & Integration Specialist

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. 

Job Overview:

The Onboarding & Integration Specialist is responsible for owning the end-to-end new employee onboarding journey, coordinating across HR, hiring managers, IT and the new hire, to ensure a seamless, efficient, and high-touch experience from offer acceptance through the end of the first 90 days (or first week/first month milestones). This is a project-management style role within HR: you will help ensure that the new hire has all necessary equipment, training, introductions, orientation, and is properly handed off to their hiring manager and team. You will also help measure and continuously improve the onboarding process and employee experience.

Key Responsibilities

• Collaborate with Talent Acquisition / Recruiting to align on offer acceptance, start date, new-hire paperwork and pre-onboarding communications.
• Serve as the primary point-of-contact for the new hire during the onboarding period: send welcome communications, set expectations, share timeline, answer questions.
• Partner with IT (or the outsourced/managed-services provider) to ensure that remote employees have all required equipment (computer/laptop, monitor(s), keyboard/mouse, headset, other peripherals), access credentials, software, work-from-home connectivity set-up, and that equipment is shipped/received in time.
• Coordinate with HR operations/HRIS for completion of all mandatory new hire forms (I-9 / W-4 / benefits enrollment / policy acknowledgments etc.).
• Design, schedule and manage the first-week orientation/training (company overview, culture & values, compliance training, team introductions, job-specific training plan) and ensure the hiring manager and buddy/mentor are engaged.
• Establish and monitor the first 30/60/90 day check-in schedule: coordinate with the hiring manager to ensure the new hire is meeting key milestones, feels connected, and that any issues are surfaced and addressed early.
• Facilitate the “handoff” from onboarding to the hiring manager/community of practice: ensure the manager has a readiness checklist, knows status of new hire, has introductions lined up, and that the new hire is engaged with the team.
• Maintain and update onboarding documentation, checklists, workflow diagrams, and dashboards (e.g., new hire status tracking, equipment status, training completion).
• Continuously collect feedback from new hires and hiring managers (e.g., new-hire surveys at week 1 and week 30) and propose improvements to enhance the experience and reduce bottlenecks.
• Ensure compliance with company policies, legal/regulatory obligations relevant to onboarding, data privacy, remote work provisions, equipment inventory and asset tracking.
• Build and maintain relationships with cross-functional stakeholders (HR operations, IT, security, facilities if relevant, hiring managers) to streamline the onboarding process.
• Occasionally support special onboarding-related projects (e.g., onboarding for acquisitions, new business units, remote/hybrid work roll-out, global/hybrid onboarding initiatives).

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field (preferred).
• 2-5 years of HR operational experience (or project coordination) with a strong interest in new employee experience, project management, and process improvement. 
• Demonstrated ability to manage multiple concurrent tasks/projects, strong organizational skills and attention to detail; must be comfortable working cross-functionally and managing timelines/dependencies.
• Excellent communication skills (verbal and written) with the ability to engage new hires, hiring managers, IT partners and senior stakeholders.
• Proficiency with HRIS systems, onboarding/training workflow tools; familiarity with remote/hybrid work equipment logistics is a plus.
• Strong customer-service mindset: viewing the new hire as the “internal customer” and striving to deliver a positive experience.
• Proactive, self-starter who can identify issues, escalate when needed and drive to completion.
• Ability to work in a remote/hybrid environment, manage shipping/asset tracking, and coordinate across geographic/time zone boundaries if relevant.

Performance Metrics

• % of new hires who have equipment ready/received on or before day 1.
• % of new hires who complete orientation/training milestones by end of week 1 / 30 / 60.
• New hire satisfaction/experience scores (via survey) at week 1 and week 30.
• Hiring manager satisfaction with onboarding process.
• Time from offer acceptance to full productivity (or defined onboarding completion).
• Reduction of onboarding process delays, equipment issues, training backlog.

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Location: Remote

Schedule: Full-time 

Pay range: $48,000 -$70,000