Provides customer and sales support by processing orders, maintaining documentation, coordinating logistics, answering inquiries, checking product availability, preparing quotes, managing operational spreadsheets, and assisting with customer payments. The role requires communication, organization, basic math and computer skills, product knowledge development, and collaboration with customers, sales, warehouse, administrative, and accounts receivable teams.
Description
The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.
The Sales Support Specialist will provide customer service to new and existing customers. Growth opportunities in Account Management & Sales. Under general supervision, provides customer service to new and existing customers via the phone, email or in person. Pay starting at $60k/yr (28.85/hr), dependent on experience.
Essential Functions:
- Maintains required order documentation
- Enters account order information into system
- Maintains ongoing customer and/or contractor communications and coordinates logistics in various projects.
- Takes order requests from customers via phone, email or in person; ensures product availability and enters order information.
- Answers customer inquiries.
- Regularly determines product availability and modifies customer orders as needed
- Frequently communicates effectively with customers, sales staff, warehouse staff and administrative staff while processing orders
- Maintains product knowledge and stays current on vendor promo pricing
- Assists sales team with quote creation when needed
- Manages weekly operations calls and meeting spreadsheets
- Works with customers and AR on a daily/weekly basis when processing deposits and additional customer payments
Knowledge, Skills and Abilities:
- Ability to learn JF Petroleum Group products, services, systems and procedures
- Excellent communication skills to convey information effectively, understand relevant points, and ask questions as appropriate
- Skills in negotiating with others
- Ability to work well with customers, supervisors, and other employees by phone, email, or in person
- Ability to handle multiple projects, assignments and accounts
- Ability to communicate effectively in writing
- Mechanically inclined. Strong desire to develop product knowledge
Requirements
- Highschool Diploma or GED required; Bachelor’s Degree preferred
- Excellent customer service skills
- Basic math skills
- Basic computer skills-proficient in Microsoft Word & Excel.
- High attention to detail and solid organizational skills
- Must possess and maintain valid driver’s license
- Fantastic opportunity for advancement into sales and account management
- Compensation is competitive and commensurate with knowledge and experience.
- Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company.
JF Petroleum offers:
- Competitive pay
- 401(k) with company match
- Paid time off
- Paid holidays
- Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
- Life insurance-company provided
- Bonus program eligibility
- Paid training for field personnel
- Uniforms provided for field personnel
*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status
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