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About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
We are seeking a Senior Director of Revenue Operations – Global Channel Strategy, Programs & Operations to lead a cross-functional team that drives the end-to-end success of LogicMonitor’s partner ecosystem. This role blends channel strategy with revenue operations leadership—owning the infrastructure, performance measurement, and operational models needed to enable and scale global channel partnerships.
You will be responsible for not only defining global partner program strategy but also operationalizing it through robust data models, forecasting infrastructure, compensation alignment, and performance attribution frameworks.
Here's a closer look at this key role:
- Define and evolve LogicMonitor’s Global Partner Program framework, including tiering, certification tracks, incentive models, and partner journey mapping.
- Drive the transformation of the partner motion from a single-product model to a full-solution portfolio, aligning GTM and product teams.
- Collaborate with Sales, Product, and Marketing to evolve partner-facing value propositions, GTM plays, and training materials.
- Lead quarterly and annual program planning processes to align business priorities with regional and partner-specific opportunities.
Acting as the operational and analytical leader for global channel revenue, you will develop and manage with a team of analysts:
1. Capacity Planning- Model partner rep and regional capacity needs based on pipeline coverage ratios, revenue targets, and ramp assumptions.
- Align partner segmentation and coverage models with internal selling resources to eliminate channel conflict and maximize reach.
- Develop and maintain territory and quota models for partner sales motions.
- Drive annual and quarterly target planning in partnership with Sales Leadership, Finance, and Regional Channel Managers.
- Create forecasting frameworks to measure sourced and influenced partner pipeline and conversion performance by region, vertical, and partner type.
- Partner with Finance and Sales Ops to design and operationalize channel compensation plans, including deal registration payouts, tier accelerators, and SPIFFs.
- Align comp plans with business objectives: partner growth, multi-product attach, renewal influence, and pipeline quality.
- Ensure accurate compensation execution through robust operational and data reconciliation processes.
- Define and operationalize a robust multi-touch attribution model for partner involvement in deal cycles:
- Distinguish between sourced, influenced, and co-sell motions
- Ensure clarity and alignment across Sales, Marketing, and Fin on crediting logic
- Reconcile attribution in Salesforce and PRM systems to avoid disputes and ensure compensation accuracy
Build and lead a high-performance reporting and analytics function that transforms partner data into actionable intelligence to drive growth, efficiency, and partner accountability.
- Design and maintain a comprehensive partner performance dashboard suite to track:
- Pipeline sourced and influenced by partners
- Partner win rates, deal cycle times, and ACV trends
- Certification and enablement completion rates
- MDF utilization and ROI
- Regional and tier-based partner productivity
- Cross-sell / upsell attach rates
- Deliver role-based dashboards and scorecards for Executives, Channel Sales, Marketing, and Enablement teams.
- Create predictive models to forecast partner-attributed revenue, pipeline coverage, and capacity utilization.
- Monitor leading indicators of partner health, such as deal registration activity, training progress, and sales velocity.
- Benchmark partner performance across segments to identify top performers, risk factors, and optimization areas.
- Prepare board-ready reporting packages, executive presentations, and QBR materials.
- Serve as business owner of the Partner Relationship Management (PRM) platform; ensure its effective use across onboarding, deal registration, certification tracking, and MDF management.
- Partner with IT and RevOps to integrate PRM, CRM (Salesforce), LMS, and BI tools for a unified data environment.
- Build automation for partner scoring, lead routing, and lifecycle health tracking.
- Launch and continuously refine partner enablement and certification frameworks, in collaboration with Enablement and Product Marketing.
- Create training assets and playbooks aligned with LogicMonitor’s strategic priorities and product evolution.
- Collaborate closely with Sales, Customer Success, Product, and Marketing to ensure partner strategies are fully aligned with the broader GTM motion.
- 15+ years in Revenue Operations, Channel Operations, or Partner Strategy roles in a high-growth B2B SaaS company; global exposure required.
- Bachelor’s degree required; MBA or equivalent preferred.
- Experience and ability to provide strategic leadership, organizational development, performance management, employee development, retention, and talent pipeline building while maintaining cross-cultural awareness. Leader should also be able to drive inclusive teamwork and trust across geographies
- Deep understanding of GTM operations principles, including:
- Proven ability to design and scale reporting infrastructure, predictive analytics, and dashboarding for executive and operational audiences.
- Expertise in Salesforce, PRM platforms (e.g., Channelscaler (AllBound) Impartner, Zift), and BI tools (e.g., PowerBI, GSheets, Looker).
- Experience designing channel program strategy, partner enablement, and incentive systems.
- Strategic thinker with strong analytical and leadership skills; ability to influence at all levels of the organization.
- Domain knowledge in IT Infrastructure, Observability, or APM/Log Management markets is a strong plus.
- Experience using AI tools to enhance productivity, innovation, or problem-solving.
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Anticipated Application Close Date: 11/24/25
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-TD1 #LI-Hybrid #BI-HybridLogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
LogicMonitor Austin, Texas, USA Office
Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views. With scenic walking trails right outside our doors, you can go on walking one-on-one's by the river, or take a lunch stroll and soak in the beauty of Austin!
What you need to know about the Austin Tech Scene
Key Facts About Austin Tech
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- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
