Senior Program Manager

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

Job Description:

So, what does a TaskUs Senior Program Manager really do?

The Senior Program Manager provides executive-level strategic and operational leadership for complex technical learning, e-learning strategy, technical documentation, and instructional design initiatives supporting a safety-critical autonomous vehicle (AV) environment. You serve as the primary executive bridge between client leadership and internal teams, ensuring high-impact technical documentation, learning solutions, and operational strategies align with overarching business goals.

You are accountable for overall program financial modeling, billing, headcount allocation, shrinkage control, roadmap execution, and high-level risk management. Beyond tracking progress, you design governance frameworks, establish operational metrics, lead direct reports (including Program Managers, Team Leads, and Instructional Designers), and nurture executive client relationships to enable scalable and safe AV operations.

Success in this role is measured by program outcomes, delivery reliability, stakeholder confidence, quality and operational readiness, data-informed decision-making, and the sustained performance and development of the team.

What You'll Do

• Direct the end-to-end strategy and lifecycle for complex technical learning, e-learning, and instructional design initiatives across safety-critical autonomous vehicle operations.

• Manage program intake, prioritization, resource planning, capacity, scheduling, dependencies, risks, blockers, and escalations across a dynamic portfolio of concurrent work.

• Translate complex technical and operational requirements into clear, executable program plans for Instructional Design, Technical Publications, training/content teams, and other supporting functions.

• Manage direct reports, including Program Managers, Team Leads, Instructional Designers, and technical content specialists; mentor talent, conduct performance reviews, and build career pathing structures.

• Partner closely with technical subject matter experts, operations leaders, business stakeholders, vendors, and external partners to align scope, sequencing, readiness, and delivery expectations.

• Govern technical training and learning initiatives associated with autonomous vehicle operations and other safety-critical activities, ensuring content reinforces approved procedures, safety practices, quality standards, and applicable compliance requirements.

• Provide program-level oversight for Train-the-Trainer, certification, qualification, assessment, or operational-readiness initiatives when included within assigned scope.

• Oversee quality assurance and quality-control practices for training and content deliverables, including calibration, spot checks, audit support, defect trend review, and corrective-action follow-through.

• Establish, monitor, and report key performance indicators (KPIs), service-level agreements (SLAs), utilization, quality indicators, delivery metrics, risk indicators, and other measures of program health.

• Use Excel, Google Sheets, dashboards, and other reporting tools to identify trends, surface risks, validate operational data, and support data-driven decisions and resource planning.

• Prepare concise, executive-ready weekly, monthly, and quarterly reporting that communicates progress, risks, dependencies, quality, capacity, and recommended actions.

• Maintain and improve standard operating procedures (SOPs), workflows, governance models, intake mechanisms, quality controls, and program documentation to support scale and consistency.

• Identify systemic issues and lead sustainable process improvements that strengthen operational efficiency, delivery reliability, safety awareness, quality, and compliance effectiveness.

• Own senior and executive client relationships, leading strategic reviews, business alignment sessions, change management, and escalation resolutions.

• Support program expansion and operational-readiness initiatives as business requirements evolve, maintaining a high standard of accuracy, confidentiality, safety, and quality in a fast-changing technical environment.

• Oversee program financial health, including budget planning, financial modeling, billing validation, profitability optimization, and shrinkage management across all operational shifts.

Mandatory Qualifications

• Bachelor's degree or an equivalent combination of education and relevant professional experience.

• 10+ years of project or program management experience leading large-scale technical programs, with demonstrated progression into senior-level strategic governance.

• 5+ years of experience supporting Learning & Development, Instructional Design, technical training, technical content, technical documentation, curriculum development, or a closely related function.

• 5+ years of direct people management experience leading multi-layered teams (including direct reports such as project managers, instructional designers, and content developers).

• Direct professional experience supporting autonomous vehicle (AV) programs or the autonomous vehicle industry. Relevant AV experience is required for this position.

• Demonstrated experience in automotive, advanced mobility, transportation technology, robotics, autonomous systems, or another directly applicable technical operating environment.

• Demonstrated experience operating in a safety-critical and/or highly regulated environment where adherence to procedures, quality standards, operational controls, and safety expectations is essential.

• Demonstrated experience managing complex technical or operational training/content programs at scale, including cross-functional coordination from requirements through delivery and quality validation.

• Demonstrated experience managing cross-functional stakeholders, including technical subject matter experts, operational leaders, vendors, external partners, and senior business stakeholders.

• Experience establishing, maintaining, or governing SOPs, operational workflows, quality standards, program controls, or similar controlled documentation.

• Experience using project/program management tools (such as Jira, Asana, Smartsheet, or equivalent platforms) to manage scope, schedule, dependencies, risks, and delivery.

• Strong quantitative and analytical capability using Excel and/or Google Sheets, including the ability to interpret operational metrics, identify trends, and translate data into decisions and actions.

• Exceptional written, verbal, and presentation skills, with the ability to communicate complex technical and operational information clearly to technical and non-technical audiences.

• Demonstrated ability to manage ambiguity, shifting priorities, high volumes of change, and business-critical deadlines while maintaining strong attention to safety, quality, and operational consistency.

• Proven experience with program financial oversight, profit/loss modeling, client billing management, operational shrinkage control, and resource optimization.

Preferred Qualifications

• 10+ years of relevant professional experience across program management, technical learning, operations, automotive, transportation technology, or advanced mobility.

• Advanced experience within autonomous vehicle operations, automotive service operations, fleet operations, transportation technology, robotics, or other advanced-mobility environments.

• Experience supporting technical training related to vehicle operations, fleet response, maintenance, roadside operations, technical support, or comparable safety-critical operating functions.

• Experience building, scaling, or governing Train-the-Trainer (TTT) programs and/or On-the-Job Training (OJT) models.

• Experience managing vendor- or partner-delivered training programs, including quality monitoring, accountability, readiness, and performance expectations.

• Experience managing qualification, certification, assessment, or operational-readiness programs.

• Experience using a Learning Management System (LMS), such as Cornerstone or a comparable enterprise platform, to manage assignments, enrollments, qualifications, certifications, assessments, or completion records.

• Working knowledge of adult learning principles, technical training methodology, training building and curriculum tools (such as Articulate Storyline), and the design or governance of scalable learning solutions.

• Experience with documentation and content management tools (such as Coco, AODocs, and Brightspot) for managing technical documentation and collateral.

• Familiarity with automotive technical concepts such as vehicle diagnostics, high-voltage systems, CAN networks, software-based vehicle tools, repair methods, or other relevant automotive systems.

• Advanced data analytics and reporting experience using Excel, Google Sheets, SQL, visualization tools, or comparable platforms.

• Experience conducting or supporting training, quality, operational, site, or process audits in safety-sensitive or compliance-sensitive environments.

• Demonstrated experience implementing process improvements and scaling programs across multiple teams, vendors, locations, markets, or geographies.

• Relevant professional certifications in project/program management, Learning & Development, training, quality, or process improvement.

Work Location

USA - Remote

Salary Range: $90,000 – $125,000 per year

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits & Additional Compensation: * Variable Pay: This position is eligible for an annual performance bonus / sales commission / equity grants based on individual and company performance.

Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window: This position is expected to remain open until 11/20. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.