Senior Technology Sales Support Specialist - Forward Deployed Engineer

About the Role:

As a Technical Solution Architect (Forward Deployed) at Wolters Kluwer, you will work directly with strategic and enterprise customers to design, build, and scale sophisticated integrations on the CCH Axcess platform. This role operates at the intersection of deep technical expertise, customer outcomes, and product evolution—owning complex, high impact engagements from technical discovery through solution delivery.

Acting as a trusted technical authority, you will embed with customer and internal teams to solve real world problems, accelerate time to value, and translate complex business and workflow requirements into scalable architectures, working solutions, and actionable product insights. This role blends hands-on engineering, solution design, and executive level customer engagement, serving as a critical bridge between customers, sales, product, and engineering.

Responsibilities:

· Collaborate with sales and senior solution architects to understand customer needs and help align product capabilities.

· Embed with large technical and operational stakeholders to design integrations across CCH Axcess APIs including MCP-based data access patterns.

· Own enterprise level technical discovery and serve as the primary technical authority in discussions with CTOs, CIOs, and IT leadership, translating complex requirements into viable solution designs.

· Use agentic coding tools (Claude Code, GitHub Copilot, and equivalent) to rapidly prototype and demonstrate integrations in live customer environments. In these scenarios, speed of proof matters.

· Build and demonstrate AI workflows using CCH’s Expert AI philosophy.

· Partner with Product Management to influence the product roadmap by translating customer feedback, market insights, and firm specific workflow gaps into actionable product requirements and prioritization inputs.

· Serve as the technical layer in consulting-style engagements where billable technical advisory complements product revenue.

· Confidently represent WK’s AI strategy in executive and technical forums, translating vision into concrete architecture and implementation guidance.

· Support responses to RFPs and basic product inquiries.

· Maintain technical documentation and CRM (Salesforce) entries.

· Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions.

· Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items

Education:

Bachelor’s in Computer Science, Engineering or related field or equivalent combination of education and work experience in software development.

Experience:

· 5+ years in a technical role with direct customer-facing accountability; pre-sales, implementation, or consulting background considered

· Hands-on experience with AI-based implementations: LLM/RAG leverage, API design/leverage, agent workflows – with building experience, not purely research

· Demonstrated proficiency in REST API integration, cloud data platforms (Azure preferred) and modern data pipeline patterns

· Working knowledge of tax and accounting concepts to engage effectively with firm leadership and IT stakeholders; CPA preferred, or comparable experience in professional services or fintech demonstrating rapid domain learning capability.

· Experience operating simultaneously across sales, product and engineering audiences

Other Knowledge, Skills, Abilities or Certifications:

· Enterprise Technical Discovery: Ability to lead complex, ambiguous technical discovery with senior IT, architecture, and security stakeholders, translating business objectives into technical solution paths.

· Hands-On Engineering Mindset: Comfortable building, prototyping, and troubleshooting real integrations in live or near production environments to prove feasibility and accelerate decision making.

· System & Architecture Thinking: Strong understanding of distributed systems, integration patterns, data flows, identity/security models, and cloud-native architectures.

· Product & Market Awareness: Ability to contextualize customer feedback within broader market trends, competitive positioning, and platform strategy.

· Executive Communication: Skilled at explaining complex technical concepts clearly to non-technical and executive audiences, including CIOs, CTOs, and firm leadership.

· Cross Functional Influence: Proven ability to operate effectively across Sales, Product Management, Engineering, and Consulting without formal authority.

· Consultative Presence: Demonstrates a trusted-advisor posture—asks the right questions, challenges assumptions, and guides customers toward scalable solutions.

· Professional Services Awareness: Understanding of how technical advisory work complements product revenue and customer value realization.

· Ownership Mentality: Takes end-to-end accountability for technical outcomes, follow through, and customer confidence.

Travel Requirements:

Ability to travel approximately 25%-40% to engage directly with enterprise customers for complex implementations, architectural discussions, and executive-level technical engagements.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.