Top Software Customer Success & Experience Jobs in Austin, TX

As a Senior Solutions Architect Specialist, you will guide customers in designing scalable systems using MongoDB, collaborate with sales teams, and lead complex architecture discussions while ensuring customer success in pre-sales engagements.

The Principal Consultant will onboard clients, provide training, perform project management, and act as a strategic advisor to drive product adoption and value.

The Sales Development Representative will connect with clients, qualify leads, use Salesforce for documentation, and build relationships with customers.

As a Solutions Engineer, you will support sales by providing technical expertise, conducting demos, designing solutions, and facilitating communication between customers and product teams.

The Sr. Client Success Operations Manager will optimize processes, manage tools, lead projects, collaborate cross-functionally, and enhance client communication to improve client satisfaction and retention.

The Director of Technical Support leads global support operations, ensuring customer satisfaction, team development, and operational excellence in a complex technical environment. Responsibilities include strategic leadership, process improvement, technical oversight, and team building across regions.

As a Sales and Customer Solutions Representative, you'll retain customers and upsell services, driving satisfaction and revenue growth through effective call handling and problem-solving.

The Account Director manages customer relationships, ensures customer satisfaction, drives revenue growth, and develops strategic account plans. Responsibilities include mentoring, communicating company vision, and monitoring overall customer health.

As a Senior Solutions Engineer, you will drive technical discussions during the sales cycle, ensuring customer success and collaborating with teams across Cloudflare to provide solutions in web/mobile security and performance.

The role involves localizing TPRM policies, overseeing risk activities, representing the group in governance forums, and supporting compliance with regulations and audit requests.