Top Remote Edtech Customer Success & Experience Jobs in Austin, TX

Manage a portfolio of ~100 accounts, driving customer success through strategic partnerships and data-driven insights. Identify risks and opportunities, implement automation, track KPIs, and develop consultative relationships to drive growth and renewals.

The Senior Customer Success Manager will manage key customer relationships, ensure customer satisfaction, identify growth opportunities, and act as a liaison between customers and Instructure's teams.

As a Partner Success Manager, you will manage relationships with college partners, drive product adoption, and ensure partner success through data-driven insights and strategic engagement.

The role involves reviewing and improving machine-translated educational materials for accuracy and clarity in Spanish, ensuring alignment with style and tone.

The Solutions Consultant partners with the sales team to evaluate customer needs and deliver tailored solutions, primarily in higher education, through effective demonstrations and presentations.

Responsible for facilitating technical integrations for educational products, providing onboarding support, troubleshooting issues, and collaborating with stakeholders to improve system performance.

The Content Manager oversees the creation and publication of digital learning materials, manages projects, collaborates with stakeholders, and ensures quality and timely delivery of products.

As a Product Support Engineer, you'll troubleshoot customer issues, collaborate with engineering, maintain documentation, and improve support processes. This role focuses on understanding product intricacies and providing proactive support.

The Senior Manager, Implementation will lead the Implementation team to provide seamless onboarding for customers, ensuring quality service and achieving implementation KPIs.

The Partner Success Manager will lead implementation for science accounts, build relationships with educators, analyze data for program improvement, and support partnerships for effective science instruction.