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Lead a 200+ person global engineering organization at BigCommerce, focusing on building scalable, reliable, and high-quality platforms. Establish technical vision, improve quality processes, scale the platform, drive innovation, recruit top talent, and proactively lead. Preference for Austin, TX or San Francisco, CA based employees for hybrid/on-site work.
Provide Tier 2 technical support to BigCommerce's Enterprise merchants and Agency Partners by handling complex phone calls and tickets, collaborating with Tier 1 support, developing solutions to improve customer satisfaction, and staying ahead of product advancements and best practices.
Tier 2 Technical Support Representative at BigCommerce, providing outstanding support to Enterprise merchants and Agency Partners. Responsibilities include handling complex phone calls and tickets, collaborating with Tier 1 support, and resolving issues for customer-facing teams. Must have strong communication skills, time management, and familiarity with BigCommerce tools and documentation.