MVF Leadership & Management

What’s a quotable hallmark of good management on your team — and how is it reinforced?

One of our hallmarks and something we promote is radical candor, which is built on trust. We work hard to create genuine psychological safety within the leadership team, so people are able to speak openly, challenge each other, and learn together. Feedback isn’t a one-off or top-down exercise; it’s continuous, expected and constructive. That openness allows us to adapt quickly, get better decisions on the table, and improve as a team rather than protecting egos.

Which forum or ritual keeps priorities and expectations clear? 

We use a bi-annual “rocks” process to set the most important company priorities, tightly aligned to our long-term goals. Each rock has a clear owner and SMART success criteria. Progress is reviewed monthly within the leadership teams, and we share momentum and outcomes through regular town halls. Alongside this, our core KPIs are visible across the business, so teams know what matters and how we’re tracking.

What part of the strategy excites people — and what metric shows progress?

Progress itself is a huge motivator. I believe firmly that momentum breeds further momentum, and simply seeing tangible movement can be incredibly energising. We’ve built this into our culture by celebrating wins regularly and making progress visible. When people can see that their work is paying off, whether through delivery against priorities or improvements in key metrics, it reinforces belief and helps to keep energy high.