Technical Support Engineer

The role involves providing technical leadership and expertise for service phase of Offshore Wind Turbine projects. This includes acting as first contact for Service operations leadership and Production Engineers but also Supervisors in SOV and technicians in turbine to secure efficient interventions as well as acting as main focal point for continuous improvement on technical preparation of service activities.

Significant Activities:

• Provide first-level remote, as periodically onsite, technical troubleshooting for turbine issues to services teams teams within scope and escalate or redirect to the appropriate technical specialists when required ensuring commissioning timelines related to turbine controller.
• Create and manage technical cases, work orders, and Non-Conformities (NCs) for instructions updates, tools updates, troubleshooting guides updates or customer technical querys in line with project and quality processes.
• Support on Work Orders (WO) readiness defining priority and assist back office purchasing team with tooling and spares lists to smooth daily planning and execution.
• Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the following day
• Collaborate with design and technical support teams to develop worldclass troubleshooting  guides to reinforce service technical independence and boost daily efficiency.
• Lead technical and operational improvements affecting main controller, HMI or SCADA functions for technician operations as well as site specific operations as Grid outages
• Drive process improvements focusing on digitalization, data analytics, and EHS compliance.
• Analyze data for continuous improvement in operational safety and quality. Special focus on warnings analysis and control improvements on the overall warnings strategies.

Working Relationships:

Reports to Technical Support Leader; supports Operations execution teams, both supervisors and technician working locally in turbines or remotely in Remote Operation Center. Holds strong relationship with Control team within Engineering organization.

Required Qualifications:

• Associates Degree in Electrical, Mechatronics, or Industrial Engineering (OR High school diploma and advanced Wind training and experience)
• 8 years of Offshore Wind Farm experience.

Desired Skills:

• Proven track record in wind turbine operation and troubleshooting is mandatory.
• Strong understanding of wind turbine systems including electrical, mechanical, controls and network and communication systems.
• Offshore wind experience is highly desirable due to logistical complexity and offshore operational challenges
• Experience with continuous improvement and quality tools applied to service operations.
• Strong problem-solving, analytical, and interpersonal skills.
• Flexibility, motivation, and ability to work under pressure with ability to manage multiple priorities simultaneously
• Strong communication, goal-driven and team-player skills.
• Understanding of English language for global procedures.