Top Fintech Customer Success & Experience Jobs in Austin, TX

As a Customer Success Manager, you'll guide clients through their journey with the platform, ensuring value and driving retention while building long-term relationships.

The Director of Technical Support leads global support operations, ensuring customer satisfaction, team development, and operational excellence in a complex technical environment. Responsibilities include strategic leadership, process improvement, technical oversight, and team building across regions.

The Client Retention Specialist educates clients on debt programs, deescalates issues, navigates CRM systems, and achieves retention goals while providing excellent customer service.

The role involves localizing TPRM policies, overseeing risk activities, representing the group in governance forums, and supporting compliance with regulations and audit requests.

The Business Analyst Intern will support data analysis, client migration processes, create dashboards, and improve workflow efficiency in a fast-paced environment.

Support travelers' needs by providing exceptional travel assistance, managing bookings, and ensuring customer satisfaction through effective communication.

Manage client portfolios focusing on retention and growth, analyze business spending, and build relationships to serve as a trusted advisor.

The Customer Support Representative will provide front-line support, resolve inquiries, and ensure customer satisfaction while contributing to documentation and collaborating with product teams.

The Desktop Support Analyst provides white glove support and solutions for end users while managing applications, hardware, and network issues. Responsibilities include onsite support, AV support, SLA compliance, and technical research as well as collaborating with team members to enhance support processes.

As Managing Consultant, you'll drive growth with community institutions, manage client portfolios, and promote Mastercard Services to generate sales and build relationships.