Top Fintech Customer Success & Experience Jobs in Austin, TX

Manage and grow a portfolio of strategic fintech platform partners in North America. Own retention, expansion, upsell, commercial negotiations, and cross-functional execution for Wise Platform. Build account plans, lead QBRs, influence senior stakeholders, and use data to drive growth while coordinating with Product, Engineering, Compliance, Delivery, and Customer Success.

Manage and scale Navan integrations (HRIS, SSO, APIs/SFTP). Serve as SME for customers, troubleshoot issues using logs, own setup steps, document processes, train internal teams, and liaise with Product, Engineering, and Sales to improve self-service and automation.

The Service Leader manages relationships with local agency teams, resolves service escalations, oversees specialist performance, supports sales engagement, and ensures operational efficiency at the office.

The Oracle HCM Cloud Integration Engineer will implement enhancements, develop solutions, troubleshoot issues, and collaborate with stakeholders while leveraging Oracle HCM Cloud expertise.

The Implementation & Support Specialist at Closinglock will manage document workflows, assist teams with escalations, and identify process improvement opportunities in a SaaS environment.

The Service Management Analyst focuses on enhancing client relationships and ensures high-quality service delivery. Key responsibilities include managing escalations, collaborating with teams, and maintaining compliance while analyzing performance metrics.

As a Forward Deployed Accountant, you'll lead the deployment of AI Agents for corporate customers, automating accounting workflows, delivering training, and supporting product improvement while performing customer-facing tasks in a hybrid work environment.

Lead adoption and growth of Coupa Pay with enterprise customers by building adoption strategies, driving virtual card and digital payments usage, delivering platform demonstrations and training, measuring success against business goals, and coordinating internal and external partners to ensure rapid go-live and sustained adoption.

Lead mid-market and enterprise grocery accounts to drive retention, growth, and expansion. Onboard retailers, run monthly reviews, interpret data into reports and case studies, coordinate cross-functional teams, and proactively mitigate churn.

The Senior Branch Premier Banker will acquire affluent customers, resolve their concerns, recommend financial services, and build relationships to deepen client engagement.