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Marketing Tech • Real Estate • Software • PropTech • SEO
Own product management for the internal Scout CSM platform, including roadmap, stakeholder alignment, sprint execution, and iteration. Drive cross-functional CS Operations projects, design scalable processes and workflows, build dashboards and operational insights, improve CSM capacity and retention, and implement AI-enabled automation. Partner with Customer Success, CX, Support, Onboarding, Product Fulfillment, and other leaders to deliver operational improvements and support adoption of new systems.
Marketing Tech • Real Estate • Software • PropTech • SEO
Own full-cycle recruiting for Client Success and Client Experience teams, including sourcing, outreach, screening, scheduling, candidate communication, pipeline management, and closing. Deliver qualified candidate slates, manage high-volume searches, maintain Lever records, report pipeline progress, and meet hiring and time-to-fill targets. The role is designed for someone with 0–2 years of recruiting, sourcing, coordination, or transferable high-volume client-facing experience.
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Marketing Tech • Real Estate • Software • PropTech • SEO
Lead the Client Success organization, including CSM managers and their teams. Own gross and net retention, renewals, expansion, forecasting, client health scoring, segmentation, playbooks, and QBRs. Hire, coach, and manage performance while building scalable operating infrastructure. Partner cross-functionally with Sales, Onboarding, Support, and Product to improve client outcomes. Use data, AI, and automation to increase team capacity and strengthen client coverage.
