Top Customer Success Jobs in Austin, TX

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Manage a portfolio of Superhuman Docs accounts to drive adoption, retention, and expansion. Act as a trusted advisor, run account reviews, build feedback loops to inform product roadmap, design change management and enablement programs, and collaborate cross-functionally to deliver customer value and identify upsell opportunities.

Manage a portfolio of customers to drive product adoption, satisfaction, retention, and expansion. Build relationships, identify risks, collaborate cross-functionally, maintain data and documentation, own customer workflows, and contribute to process improvements.

Lead Arrive Fresh Client Success operations for produce and floral logistics, build SOPs, manage client implementations, drive ArriveNow adoption, mentor a team, ensure regulatory compliance (FSMA, STF, PACA), and partner cross-functionally to meet volume, margin, and revenue targets.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Manage a portfolio of enterprise customers to drive adoption, retention, and value realization. Lead executive business reviews, create data-driven success plans, monitor account health using CRM and analytics, coordinate cross-functionally to resolve escalations, and influence product improvements based on customer feedback.

Manage onboarding, adoption, and large-scale implementations for school district customers. Build relationships, handle escalations, gather feedback, advocate customer needs to Product and Engineering, and drive renewals while ensuring HIPAA/FERPA-compliant school health workflows.

Manage a portfolio of post-onboarding customers to drive retention, NRR, adoption, and satisfaction. Build success plans, monitor health, lead renewals and expansions, deliver education and demos, coordinate cross-functional support, and maintain records in Salesforce to ensure measurable customer value.

Manage a high-volume SMB/MM post-sales portfolio to retain and grow customers through renewals, upsell/cross-sell, programmatic adoption campaigns, forecasting, risk mitigation, and cross-functional collaboration to drive product adoption and minimize churn.

Manage a book of public-sector accounts to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functionally for escalations, and use project management to deliver customer enablement and success initiatives.

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Manage relationships with assigned clients to drive satisfaction, adoption, renewals, and product value. Advise on SailPoint IdentityIQ solutions, monitor account health, surface expansion opportunities, provide executive updates, and ensure contract renewals.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage and grow merchant relationships by delivering proactive client success strategies, identifying upsell opportunities, conducting performance reviews, resolving issues, and collaborating cross-functionally to align client goals with company solutions.

Serve as primary client contact and strategic advisor for veterinary accounts. Host meetings, track action items, manage catalog updates and campaigns, deliver performance analyses and presentations, coordinate with product/engineering and onboarding, and nurture corporate relationships to drive loyalty and platform adoption.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Lead post-sale lifecycle for CIQ Planning: govern implementations, build methodology and health metrics, drive adoption/expansion, partner cross-functionally, and turn customer outcomes into roadmap and revenue impact.

The Head of Customer Success will build and lead the customer success strategy and team, ensuring customers realize ROI and maintain strong relationships. This role focuses on optimizing customer onboarding, service standards, and leveraging customer insights to influence product development and strategy.

Serve as the single point of customer accountability for Signature Success Plan customers in Federal Civilian agencies. Drive MuleSoft Anypoint adoption, monitor technical health, conduct enablement and quarterly reviews, align technical and business stakeholders, manage incidents and risks, and promote value to secure renewals and expansions. Partner with Sales, Engineering, and Product to optimize integrations and platform usage.

Serve as primary contact for strategic retail customers, driving retention, adoption, and expansion through executive relationship-building, account planning, cross-functional coordination, and Executive Business Reviews. Advocate for customers internally, support professional services and projects, identify growth opportunities, track customer data and outcomes, and meet retention, adoption, and growth targets.