Top Customer Success Jobs in Austin, TX

Drive customer value and adoption of Brightree by engaging executive stakeholders, monitoring KPIs and risks, managing escalations and projects, running business reviews, identifying expansion opportunities, resolving technical and business issues, documenting requirements, and maintaining product and industry expertise. Requires domestic travel (20-30%).

Manage customer adoption of Brightree products for HME and infusion pharmacy customers. Proactively monitor account health, lead business reviews, resolve escalations, identify expansion opportunities, document requirements, and deliver process improvement recommendations to increase ROI and reduce churn.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

The Customer Success Associate manages 90+ commercial accounts, leveraging automation and data to ensure customer health, drive engagement, and handle renewals.

The Customer Support Engineer will work with developers in real-time communication and AI to troubleshoot, guide integrations, and gather feedback for product improvements.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Customer Success Manager will drive retention and renewals, maximize product adoption, build customer relationships, analyze data for performance, and collaborate across teams to enhance customer experience.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Lead a team of Strategic Customer Success Managers, focusing on customer engagement, team development, operational execution, and strategic program building to enhance customer outcomes.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Manage post-sale relationships for Public Sector accounts across adoption, advocacy, renewal, and expansion. Drive account growth through consultative engagement, multi-threading, and commercial accountability. Use data and analytics to demonstrate ROI, forecast renewals, mitigate risk, and surface product improvements while partnering cross-functionally.

Provide email and chat support to Way clients, diagnose and resolve platform, integration, and CSS issues, escalate to Product/Engineering as needed, maintain support documentation and KCS resources, use AI support tools to speed diagnostics, and coordinate with Customer Success.

As a Solutions Architect, you'll ensure customer success by designing streaming architectures, integrating solutions, and improving experiences with Redpanda products.

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

Manage and grow a portfolio of strategic, high-revenue SaaS accounts. Act as trusted advisor to senior stakeholders, drive retention, upsell, and expansion, run QBRs, lead escalations, coordinate cross-functional teams, maintain forecasting and CRM hygiene, and translate customer goals into account plans that deliver measurable commercial outcomes.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Manage onboarding and ongoing support for transactional clients, handle CSA queue and tasks, run usage reports, manage matter transfers, escalate and coordinate Level II support, and assist with internal platform testing to maximize retention, satisfaction, and account growth.

As a Customer Success Coordinator, you'll support the team, manage customer onboarding, track account metrics, and build relationships while providing excellent service.

Lead and mentor a Customer Success Management team covering NAM West to drive customer satisfaction, renewals, retention, and revenue growth. Establish KPIs, resolve escalations, partner with Sales/Product/Engineering, forecast pipeline, and standardize service and processes.

Manage customer projects in manufacturing maintenance, ensuring satisfaction and expansion through operational excellence and training.

Serve as primary post-sale contact to drive retention, adoption, and growth. Own renewals and ARR quota, forecast opportunities, run QBRs and success plans, monitor account health, expand product utilization, and collaborate with Support, Product, and Professional Services to ensure customer outcomes and feature adoption.

Own strategic employer relationships (3,000–10,000 lives), deliver reports and campaigns, coordinate cross-functionally, influence product roadmap, ensure renewals, and manage multiple accounts while occasionally traveling (~10%).

Lead the Customer Success department, focusing on customer outcomes, revenue retention, and team development. Collaborate cross-functionally to enhance customer journeys and operational efficiency.

As a Customer Success Engineer at Algolia, you will ensure customer adoption and success of the search platform by providing technical onboarding, solution design, and support. You will advise customers on best practices, deliver workshops, and collaborate with internal teams to improve customer experience and outcomes.

As a Client Success Representative, manage client relationships, ensure satisfaction, provide training, identify sales opportunities, and collaborate with teams to drive client retention and business growth.