Top Customer Success Jobs in Austin, TX

Own a portfolio of clients as the primary contact to launch, manage, and optimize campaigns. Drive performance reviews, identify optimizations and upsell opportunities, develop client growth plans, coordinate cross‑functional teams, and ensure strong client relationships, retention, and account expansion.

Lead complex, strategic customer relationships to drive retention, adoption, and value. Design customized engagement strategies, influence cross-functional teams, mentor peers, and improve CS processes while acting as a trusted advisor for senior stakeholders.

Conduct empathetic outreach (phone, SMS, email) to re-engage prospective and early-stage clients, coach them through care decisions, document interactions in Intercom, partner with internal teams to resolve issues, and identify trends to improve the client experience.

The Associate Customer Success Manager will manage client relationships, facilitate implementations, analyze customer needs, and ensure satisfactory service delivery.

The Strategic Customer Success Manager owns high-value customer relationships, drives adoption and retention, executes strategic initiatives, and partners with various teams to achieve customer goals.

The Senior Customer Success Manager at Toast will manage customer relationships, drive product adoption, and ensure satisfaction across enterprise accounts, while collaborating cross-functionally and improving internal processes.

As an Enterprise Customer Success Manager, you will manage relationships with 30-40 Enterprise customers, ensuring their success through onboarding, adoption, and strategic account planning while advocating for their needs internally at Silverfort.

The Customer Success Manager will onboard enterprise clients, ensure their satisfaction, identify growth opportunities, and lead performance reviews, leveraging technology and strong communication skills to drive retention and success.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

The Senior Customer Success Quality Analyst will drive quality improvements and compliance in customer interactions, leveraging data analysis and industry best practices to enhance team productivity and customer outcomes.

The Customer Success Associate at Samsara will support customers post-implementation, ensuring they utilize the IoT platform effectively and build long-term relationships. Responsibilities include advising on product customization, orchestrating business reviews, conducting workshops, and mentoring colleagues.

As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.

As a Customer Success Representative, you'll manage customer support inquiries, review content for compliance, and ensure Trust and Safety standards are met across the Disqus platform.

The Customer Success Manager will collaborate with account management, ensure customer satisfaction, drive product adoption, and maintain CRM records while fostering relationships with various stakeholders.

The Sr. Customer Success Manager will manage strategic accounts, fostering relationships, driving value, and leading renewals in a fast-paced SaaS environment.

The Customer Success Manager partners with Lead Account Managers to optimize customer processes and drive digital transformation through BlackLine's solutions, ensuring customer success and engagement throughout their journey.

The SLED Customer Success Manager will build relationships in the public sector, drive product adoption, and consult with customers to achieve their goals.

The Customer Success Specialist supports Strategic Accounts by providing proactive support, driving product adoption, and collaborating with various teams to enhance customer experiences.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

As a Customer Success Engineer, partner with customers to provide technical guidance, drive product adoption, and enhance their use of GitLab solutions in the APJ region.

The Enterprise Customer Success Manager at Samsara will engage with top customers, ensuring they optimize their use of IoT solutions, conduct workshops, and manage relationships. This role requires strong communication and problem-solving skills, with 4+ years of relevant experience.

The Enterprise Customer Success Manager will work closely with top customers to optimize their use of the IoT platform, ensuring increased safety, efficiency, and sustainability. This role involves problem-solving, relationship management, and conducting tailored workshops, while collaborating with various teams within the company to achieve customer goals.

As a Customer Success Manager, you will work with top customers to understand their needs, advise on customizing the IoT platform, and facilitate success through collaboration with various teams.

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

The Senior Enterprise Customer Success Manager engages with Federal and Public Sector clients to drive value realization from Imprivata solutions, ensuring customer satisfaction, renewals, and product adoption while maintaining executive relationships and addressing complex client issues.