Top Customer Success Jobs in Austin, TX

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

The Customer Success Manager at MVF will manage B2B client relationships, oversee digital campaigns, contribute to renewal strategies, and analyze performance metrics.

Lead and develop the Customer Success function focused on renewing and expanding enterprise accounts, integrating AI-driven workflows to enhance operations and team performance.

Lead Enterprise Customer Success to drive adoption, retention, expansion, and advocacy. Build and scale a high-performing CS organization, operationalize AI-driven workflows, strengthen executive relationships, improve customer health and forecasting, and influence product roadmap through customer insights.

The Senior Enterprise CSM in the Public Sector ensures customer satisfaction, drives product adoption, and maintains relationships with key accounts to meet annual revenue goals.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

The role involves managing customer relationships, driving product adoption, ensuring customer satisfaction, and identifying upsell opportunities within a book of business.

Manage customer relationships, advocate for their needs, advise on MongoDB best practices, resolve issues, and develop strategic account plans.

Manage the Customer Success Strategy program, focusing on CX strategy, strategic lifecycle programs, customer feedback, and digital journey optimization to improve customer retention and adoption metrics.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

Serve as primary contact for strategic retail customers, driving retention, adoption, and expansion through executive relationship-building, account planning, cross-functional coordination, and Executive Business Reviews. Advocate for customers internally, support professional services and projects, identify growth opportunities, track customer data and outcomes, and meet retention, adoption, and growth targets.

Manage and grow SMB client relationships, lead complex software implementations, drive revenue through consultative account management, collaborate with onboarding and product teams, and scale account management processes.

Serve as a strategic, customer-facing CLM (Evisort) advisor to drive adoption, value realization, and maturity. Design and execute structured success plans, lead onboarding and optimization engagements, use usage data and health metrics to prioritize efforts, prepare executive briefings, and collaborate cross-functionally to scale reusable CLM success motions.

As a Specialized Customer Success Manager for CLM, you will drive customer adoption and value realization through structured plans and strategic engagements, collaborating cross-functionally to ensure success in contract lifecycle management processes.

Lead post-sale lifecycle for CIQ Planning: govern implementations, build methodology and health metrics, drive adoption/expansion, partner cross-functionally, and turn customer outcomes into roadmap and revenue impact.

Lead enterprise customers through adoption, governance, and scaling of AI agents. Build and support Customer Centers of Excellence, monitor telemetry to drive optimizations, coordinate cross-functional teams, manage consumption and ROI, identify new agentic use cases, remove adoption barriers, and represent customer needs to Product and Engineering.

Lead strategic enterprise accounts to drive retention, renewals, upsells, and product adoption. Build relationships with senior marketing stakeholders, create customized onboarding and success plans, run business reviews demonstrating ROI, advocate customer needs internally, and collaborate with Sales and Marketing to identify growth opportunities.