ShipStation Careers In Austin, TX
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Major Account Support Specialist (11 AM - 8 PM CST)

ShipStation
Austin
2 weeks ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

Product Manager

ShipStation
Austin
2 weeks ago
ShipStation is a product company, so Product Management is at the center of everything we do. As a Product Manager for ShipStation or ShipEngine, you will drive product initiatives from inception to execution. You will work closely with a Director of Product Management who will rely on you as well as support you as you grow in skill and responsibility. First and foremost, you will be responsible for understanding our users and their daily work. Building on deep empathy, you will collaborate closely with designers, engineers, analysts, data scientists, and other cross-functional team members to propose, ship, and refine delightful products.

Outbound Inside Sales Representative

ShipStation
Austin
2 weeks ago
Reach out to online sellers (primarily warehouses and fulfillment centers) to learn about their current shipping. Prospect using phone, email, video, social and other modern means of reaching potential buyers. Consult with these sellers and evaluate their needs. Share the portfolio approach (ShipWorks, ShipStation, ShippingEasy, and ShipEngine) in a compelling way through phone, email, live demo presentations. Work closely with our Customer Success team to deliver a successful onboarding for the customer. Always be learning new sales techniques and product features. Have a positive, fun, energetic attitude daily.

Talent Advisor

ShipStation
Austin
2 weeks ago
The Talent Advisor is a full-cycle recruiter to help build a recruitment practice and facilitate the company’s continued success and growth through people. This role will assist in the creation and continual evolution of a best-in-class recruitment function. In doing so, he/she will have a material impact on managements’ understanding of recruitment, ability to forecast needs, and staffing focus with the future in mind. This will alleviate the recruitment burden for managers by reducing procedural redundancies and roadblocks while increasing quality of hire and assisting the company to reach its strategic objectives. Specific areas of focus will be on engineering and product talent.

Inside Sales Representative

ShipStation
Austin
2 weeks ago
As an Inside Sales Rep, you’ll help drive user adoption of SaaS services for e-commerce shipping processing and automation. ISRs will interact with merchants as they begin using ShipStation, and will work alongside our Account Managers to ensure great user experiences for new ShipStation users. They are responsible for clear communication to prospective ShipStation users, and will assist merchants throughout the trial process - showing ShipStation value and helping turning trial users into subscribers. ISRs will interact with Sales, Marketing and Support teams, and will be customer advocates in regards to future product enhancements.

Senior SQL Server DBA

ShipStation
Austin
2 weeks ago
As a Senior SQL Server DBA and member of the Engineering Operations team, this individual is responsible for the research and planning, development, implementation, utilization, monitoring, and administration of databases, primarily MS SQL Server. They are also responsible for the security, integrity, efficiency, scheduling, and documentation of the databases. They will establish and enforce written guidelines, rules and standards.

SaaS Account Manager - West Coast

ShipStation
Austin
2 weeks ago
As an Account Manager, you’ll manage the on-boarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Account Managers are the client’s first point of contact and are responsible for the training and activation of new accounts. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements. Successful candidates will be expert change managers, proactive trainers, and work tirelessly to ensure the satisfaction of the client. They’ll communicate regularly and proactively with internal stakeholders. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

Regional HR Manager

ShipStation
Austin
2 weeks ago
The Human Resources department is a client services organization that works to serve 2 primary clients: the employees and the business. As such, we aim to be 3rd party neutrals who evaluate each client’s needs individually as well as in conjunction to each other to provide fair and equitable proactive consultative advice and solutions in an attempt to benefit both. The HR team services the combined companies across the functions of employee relations, talent acquisition, HR operations, talent management, health and welfare benefits, HRIS, compensation, worker’s compensation, performance management, learning and development, and project management.

SaaS User Success Specialist

ShipStation
Austin
2 weeks ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Lead API Architect

ShipStation
Austin
2 weeks ago
We’re looking for a senior engineer who has spent years using APIs to solve real business problems. Someone who is highly skilled at API design and domain modeling, is adept at writing clear, approachable documentation, and can build tooling and libraries in a variety of programming languages for our customers to leverage. This is a cross-functional role requiring you to collaborate with product, engineering, marketing, sales, and customer-success teams to ensure that users have a frictionless end-to-end experience with ShipEngine. You will help shape the future of our API products and developer experience.

User Success Specialist - Phone Speciality

ShipStation
Austin
2 weeks ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Marketing Project Manager

ShipStation
Austin
2 weeks ago
Manage our project management tool, Asana, including the creation of tickets, assignment of work to others, management of timelines, and communication of deliverables. Track project performance, specifically to analyze the successful completion of short and long-term goals. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget. Understand resource availability and the best way to allocate an individual’s time to meet project goals. Ensure all projects are set up in a way that outcomes can be measured, such as white paper downloads, page visits, etc. Prepare reports for upper management regarding status of project and campaigns, always ready to give real-time updates on the status of projects. Report and escalate any issues to management as needed.

ShipEngine Account Executive

ShipStation
Austin
2 weeks ago
As a ShipEngine Account Executive, an individual contributor role on a growing sales team, you’ll engage with commercial and mid-size retailers, logistics companies and e-commerce platforms to sell the ShipEngine API solution. Successful candidates will be familiar with managing relationships with C-level and technical decision makers. At ShipEngine, you’ll work alongside some of the brightest minds in the e-commerce API arena and be provided with all the tools you need to succeed. ShipEngine is the new standard in multi-carrier shipping and logistics and we are looking for individuals who are dedicated to growing our list of successful clients.

Senior/Lead Product Manager

ShipStation
Austin
2 weeks ago
As a Senior or Principal Product Manager for ShipStation, you will drive product initiatives from inception to execution, reporting directly to the CPO. First and foremost, you will be responsible for ensuring that you are spending time with our users to understand the pains they encounter in the course of their daily work. Once you have deep empathy for our users, you will collaborate closely with designers, engineers, analysts, data scientists, and other cross-functional team members to propose, ship, and refine delightful products.

Senior Software Engineer

ShipStation
Austin
2 weeks ago
As a Senior Software Engineer, you will be responsible for building rich and interactive web applications that help our customers manage their eCommerce sales. Responsibilities include: Develop, evaluate, update, and maintain ShipStation’s applications. Own development projects and modules. Responsible for delivering projects end-to-end on production. Mentor other engineers on the team by giving technical guidance and code reviews. Enjoy creative freedom in a start-up environment that embraces new technologies.