Jobs at ShipStation
11

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Design + UX
Dev + Engineer
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Senior Copywriter & Content Strategist

ShipStation
Austin
1 day ago
ShipStation is looking for a prolific wordsmith and talented content creator. A successful content marketer and writer will write and produce various projects (including blog) regularly, to expand our company’s digital footprint, awareness, subscribers, and leads. This role requires a high level of creativity, a dedication to metrics and reporting, and project management skills. This role will also manage our PR channels and must be detail oriented and well organized. You will be a primary point of contact for all things “words” for content and prove your genius through data.

Enterprise Account Manager

ShipStation
Austin
1 day ago
As an Enterprise Account Manager (EAM), your primary goal is to engage, grow and retain ShipStation’s largest and highest profile users in order to drive Enterprise users and shipment growth. Successful candidates will be familiar with managing relationships with C-level / technical decision makers, orchestrating actions of internal / external teams and have a strong technical aptitude. 

Senior Software Engineer

ShipStation
Austin
2 days ago
As a Senior Software Engineer, you will be responsible for building rich and interactive web applications that help our customers manage their eCommerce sales. Responsibilities include: Develop, evaluate, update, and maintain ShipStation’s applications. Own development projects and modules. Responsible for delivering projects end-to-end on production. Mentor other engineers on the team by giving technical guidance and code reviews. Enjoy creative freedom in a start-up environment that embraces new technologies.

Partner Marketing Internship

ShipStation
Austin
4 days ago
As a Marketing Intern, you will have the responsibility of assisting the partner marketing team to grow partnerships through various marketing activities, such as events, blog posts, webinars, social media, case studies, videos, contests, and other co-marketing activities.

Marketing Designer

ShipStation
Austin
1 week ago
As the marketing designer, you will live at the critical intersection of product design and marketing. At ShipStation, we appreciate that the lines between product and marketing are flexible. We see marketing design as the communication of value - and we see product design as the fulfillment of that value or brand promise. Both functions need to produce at a high level in order to grow our customer base and improve an already high level of customer satisfaction.

ShipEngine Account Executive

ShipStation
Austin
1 week ago
As a ShipEngine Account Executive, an individual contributor role on a growing sales team, you’ll engage with commercial and mid-size retailers, logistics companies and e-commerce platforms to sell the ShipEngine API solution. Successful candidates will be familiar with managing relationships with C-level and technical decision makers. At ShipEngine, you’ll work alongside some of the brightest minds in the e-commerce API arena and be provided with all the tools you need to succeed. ShipEngine is the new standard in multi-carrier shipping and logistics and we are looking for individuals who are dedicated to growing our list of successful clients.

Major Account Support Specialist

ShipStation
Austin
2 weeks ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound hone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency. ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

SaaS User Success Specialist

ShipStation
Austin
2 weeks ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

International User Success Specialist - UK Overnight

ShipStation
Austin
2 weeks ago
As an International User Success Specialist, you’ll be at the vanguard of ShipStation’s growth with international customers. You will assist in on-boarding new users and troubleshooting though email, live chats, and phone calls. 

Enterprise User Success Specialist - 11AM - 8PM CST

ShipStation
Austin
2 weeks ago
2 years experience in SAAS support role. A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, XML, HTML, JSON, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone. An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. You will do this by understanding what the user needs to ensure the best experience from start to finish.Our purpose as a company is to help online businesses to thrive. Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.

Senior Product Manager

ShipStation
Austin
3 weeks ago
About ShipStation Our mission at ShipStation is to make every eCommerce seller, wherever they sell, however they ship, exceptionally efficient at delivering their online orders. We liberate entrepreneurs of all scales from logistical inefficiencies and complexities, so they can focus more on what they love: designing or sourcing their products, building businesses, and reaching their customers. We are the market leader in the eCommerce shipping