Top Senior Level Customer Success Jobs in Austin, TX

The Inpatient Coding Specialist will conduct coding and documentation audits to assess product compliance with coding guidelines and regulations, identify areas for product improvement, stay informed about industry updates, collaborate with internal teams, research healthcare technology changes, evaluate coding processes, and prepare coding-related reports and recommendations.

Seeking a dynamic and experienced Head of Global Learning & Education to drive global learning and education strategy and execution. Responsible for leading customer and partner-centric training programs and assets to ensure effective product utilization and industry influence.

As the Quality Assurance Manager at Whatnot, you will maintain the highest quality standards of the customer experience. You will build, implement, and optimize the quality assurance program, measure quality scores, train agents, and drive performance improvement areas. The role requires at least 5 years of quality assurance experience with leadership responsibilities, the ability to lead and coach team members, strong analytical skills, and familiarity with customer support operations tools and platforms.

As the Director of Commercial Customer Success at Pluralsight, you will be responsible for developing and driving overall customer success strategy, renewal ARR, and guiding Customer Success Managers to drive adoption and value realization. You will work with sales directors to achieve best-in-class retention targets.

Rapid7 is seeking a Senior Customer Advisor to work with clients in defending against threats and responding to incidents. Responsibilities include conveying threats and recommendations, providing advisement on industry attack trends, building strong relationships with customers, and guiding clients through response activities.

A Customer Success Manager role at Closinglock, responsible for building, retaining, and growing a book of business comprising Closinglock's largest customers. The role involves being the voice of the customer within the company and liaising with sales, services, product, and engineering teams to ensure customers realize value from Closinglock and achieve their business goals.

The Senior Customer Success Manager at findhelp is responsible for building lasting customer relationships, onboarding new customers, and growing customer accounts. They proactively engage clients, manage client communications, track customer usage metrics, create business reviews, manage escalations, oversee onboarding processes, facilitate training, and advocate for customer success. The role involves collaborating with the Customer Success team to drive customer usage and overall success of findhelp.