Top Entry Level Customer Success Jobs in Austin, TX

Advise strategic customers on adopting GitLab’s DevSecOps platform and achieving business outcomes. Responsibilities include creating success plans, driving adoption, retention, expansion, and satisfaction, providing technical enablement on Git, CI/CD, and DevSecOps, coordinating escalations, and collaborating with Product, Engineering, Sales, Support, and Professional Services. The role manages a customer portfolio and guides stakeholders through onboarding, maturity improvements, training, and platform utilization.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Own end-to-end implementation, onboarding, activation, and retention for collision repair shops and multi-shop operators. Install and integrate the platform, train users, troubleshoot technical and workflow issues, support pilots, and provide ongoing customer guidance. Travel regularly to customer sites, gather structured product feedback, create implementation playbooks, and establish customer health, activation, and retention processes for the growing US customer success function.

Manage a portfolio of customer accounts, build relationships, drive product adoption and license utilization, monitor customer health, support renewals, and address risks. Collaborate with sales, support, engineering, professional services, and renewal teams to improve customer outcomes. Assist with escalations, product feedback, service milestones, customer advocacy, and continuous improvement while developing customer success expertise under senior team guidance.

Leads Customer Success across Red Oak and MirrorWeb’s combined SaaS customer base. Owns gross retention, customer risk management, product adoption, success planning, team hiring and development, segmentation, health scoring, reporting, and operating-model design. Partners with Product, Support, Implementation, Account Management, Sales, and Revenue Operations to drive predictable onboarding, adoption, expansion, and renewal. Establishes scalable AI-enabled workflows using tools such as Salesforce, Gong, and Nooks.

Build and maintain customer success operating models, lifecycle stages, onboarding workflows, account segmentation, health reporting, dashboards, and alerts. Develop repeatable programs for adoption, business reviews, renewal-risk escalation, and retention measurement. Partner with customer success managers to improve processes, investigate data quality, define useful metrics, and implement practical workflow changes.

Support customer onboarding, communications, adoption programs, and account coordination. Prepare materials, investigate initial customer blockers, route product issues, maintain accurate account context, coordinate customer-team projects, and document recurring processes. The role requires clear writing, organization, practical curiosity, and flexible follow-through across multiple customer needs.

Manage a portfolio of US Federal customer accounts, build trusted relationships, drive adoption of observability platforms, lead onboarding, identify renewal risks, support expansion, and coordinate with Sales, Support, and Renewals teams. The role requires strong communication, organization, customer engagement, technical curiosity, and the ability to connect networking, monitoring, cloud, and observability concepts to customer outcomes.

Own day-to-day servicing for a commercial equipment finance portfolio. Responsibilities include answering customer and vendor questions, applying payments, resolving billing discrepancies, tracking insurance and taxes, maintaining account records, preparing payoff quotes, managing end-of-term activity, supporting reporting, and making early-stage collections contacts.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Drive customer adoption, satisfaction, retention, and ROI for Cyera’s data security platform. Serve as a technical advisor, lead onboarding, training, workshops, and executive meetings, troubleshoot issues, develop success plans, monitor customer health, conduct quarterly business reviews, and provide feedback to product teams. The role requires SQL, scripting, API familiarity, project management, strong communication, and 25–50% annual travel.

Own a portfolio of strategic client relationships, driving outcomes, adoption, retention, renewals, and expansion. Develop account and joint success plans, lead business reviews, manage client risk, maintain CRM accuracy, and coordinate cross-functional Penn Foster teams. Build multi-threaded stakeholder relationships, translate client needs into internal actions, and support revenue growth through consultative partnership. The role is remote within the United States with occasional travel.

Build and manage strategic client relationships, driving retention, digital payment adoption, customer satisfaction, and expansion opportunities. Serve as the primary client advocate, develop action plans, analyze performance trends using Salesforce and reporting tools, resolve issues cross-functionally, and provide tailored guidance on billing, payments, integrations, and workflows. Manage multiple client initiatives independently while improving engagement processes and identifying opportunities for upsell, cross-sell, and operational efficiency.

Build and manage technical relationships with enterprise customers, helping them adopt JetBrains products, overcome technical and organizational barriers, and achieve business outcomes. Serve as a customer advocate, advise on software development tooling, collaborate with account executives and product teams, recommend product enhancements, support account expansion, and present product capabilities. The role requires customer-facing technical experience, AI/LLM knowledge, strong communication, software development team experience, and approximately 25% travel.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Leads customer success operations by developing methodologies, tracking KPIs, analyzing customer data, optimizing processes, coordinating cross-functional account planning, managing feedback loops, and training customer success teams. The role focuses on improving customer satisfaction, retention, loyalty, operational efficiency, and business growth through data-driven strategies and effective collaboration.

Own a portfolio of eCommerce merchants, using customer data and AI tools to prioritize accounts, improve product adoption, reduce churn, and identify expansion opportunities. Conduct consultations, onboarding, recovery, renewal, upgrade, and cross-sell conversations while tracking customer outcomes, engagement, and commercial health.

Own post-go-live relationships for enterprise radiology IT customers, driving adoption, value realization, retention, renewals, and account growth. Develop success plans, monitor account health, lead business reviews, coordinate support and technical escalations, communicate product updates, gather feedback, and identify expansion opportunities. Build trusted relationships with radiologists, health system leaders, and IT teams while maintaining account documentation and health scores.

Onboard, train, and support ranchers and livestock producers using eShepherd’s virtual fencing technology. Build long-term customer relationships, drive adoption, resolve challenges, support retention and renewals, communicate product updates, capture feedback, maintain CRM records, and identify advocacy opportunities. The role requires agricultural credibility, practical problem-solving, strong communication, comfort with technology, autonomy, and regular regional travel.

Leads customer success and support for a cloud ERP product, overseeing support agents, onboarding, training, paid services, customer relationships, retention, and expansion opportunities. Manages escalations, service levels, support processes, knowledge bases, customer education, reporting, and feedback to product teams. Ensures customer satisfaction, product adoption, successful implementations, and revenue growth through upselling and cross-selling.